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Ivi Franklin | Elance
 
176985602337900
Last Sign-in: Sep 2, 2014

Ivi Franklin

Administrative Assistant
   United States
  |   Norfolk, VA

Overview

Minimum Hourly Rate $14

I am now equipped with my BS in Business Management and eager to gain valuable experience I feel I possess the skills and qualifications you require. Through the business program at my university, I have gained a solid understanding of this dynamic field. I am currently attending Walden University, getting a Masterís of Business Administration with a concentration in Human Resource Management.

My broad and versatile background/experiences make me an excellent candidate for virtual work. I believe I can be a great asset to any company due...

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Skills (10)

Tested
Microsoft Excel
Microsoft Word
Computer Skills
Microsoft PowerPoint
Phone Support
Telephone Etiquette Certification
My Score
avg
Helpdesk
Customer Service
Customer Service Test
My Score
avg
Passed
Email
Microsoft Outlook
Event Planning

Service Description

-Typing speed 35 to 40 wpm.Office/Client Management, Excellent Organization/Time Management Skills to Meet Deadlines.
-Self-motivated and Competitive Worker Focused on Achieving Goals and Objectives via Client Satsifaction.
-A People Oriented, Team Player with the Ability to Establish Immediate Rapport with Referral Sources, Clients, Superiors and Prospects, Excelling in dealing with people, Management skills, Marketing and Sales.
-Computer skills: Microsoft Suite, Apple Mac, Outlook, Photoshop, Quick Books Payroll (ADP), and SEO Marketing knowledge/Social Media experience.


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Employment

Ibex Global
Technical Advisor
2012 - Present
-Responds to inbound communications (primarily telephone) from customers promptly and in a professional and service-oriented manner -Probing and isolating customer calls while ensuring customer...
Wards Corner Beauty Academy
Business Officer
2012 - 2013
-Supports and work directly with Admissions to generate student leads, and help maintains student retention -Manage student recruitment, including coordination and participation in interviews...
Milt Rawles State Farm
Intern
2011 - 2012
-Assisted customers with inquiries and resolved potential customer service issues. -Managed, organized and updated files, records, correspondence, charts, reports, etc ,Performed HR office...
Colonial Cadillac
Receptionist
2010 - 2012
-Performed daily responsibilities to ensure high levels of dealer and customer satisfaction while complying with companyís procedures and policies -Trained and managed a team of part time...

Education

Walden University
Masters in Business Management
2014 - Present
Norfolk State University
Bachelors of science in Business Management
2008 - 2012
Overview  |  Job History  |  Resume/C.V.

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  • 12 months
  • Lifetime
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Identity
Username
ijfranklin
Type
Individual
Member Since
November 2013
Elance URL
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Ivi Franklin | Elance

Ivi Franklin