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Rachel Gutierrez | Elance
 
176985602337900
Last Sign-in: Jul 30, 2015

Rachel Gutierrez

Infusionsoft, VA, Photoshop, Cust. Svc., Logos
   United States
  |   Channelview, TX
  |  6:08 pm Local Time

Overview

Minimum Hourly Rate $18

Rachel Gutierrez specializes in assisting clients with Project Management, Customer Relations, Bookkeeping, Billing, Infusionsoft, E-commerce, Email Mktg, Appointment Setting, Lead Generation, Sales, Webinars, SEO, Social Media, Flow Charts, creating SOP's, Research, Logos, Powerpoint, Writing and Editing.

Rachel has assisted many clients streamline their business and introduced various platforms and tools to keep their companies running smooth and efficient. She has worked with Real Estate Companies, Entrepreneurs, Head Executives, Call...

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Dec 21, 2012|Telemarketing|Private|Completed

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Portfolio

Photo Retouching
DVD Cover for Client's "15"!
Client's Sweet 16 DVD. Made with Photoshop
Client's Mother's Funeral and Memorial DVD
One slide from Powerpoint Presentation for Feng Shui client.
Lucid Chart Flow Chart on creating an Orientation Flow Chart for new employees.
Flow Chart on Work Instructions
Example of a PPT Logo Template creation.
Powerpoint slide work sample.
Magnet School Logo using Photoshop and some After Effects
3D Logo
Front Flyer - Flat For a company promotion
Logo using Photoshop, Illustrator, and 3D Max Logo made for a private owner's promo
Cinema 4D, After Effects, Final Cut Pro

Skills (15)

Tested
Customer Service
Customer Service Test
My Score
avg
Passed
Computer Skills
Computer Skills Test
My Score
avg
Passed
English
U.S. English Basic Skills Test
My Score
avg
Passed
Phone Support
Telephone Etiquette Certification
My Score
avg
Passed
Search Engine Optimization (SEO)
Bookkeeping
Microsoft Outlook
Microsoft PowerPoint
Analytics
Adobe Photoshop
Microsoft Access Administration
Google App Engine
Call Center Skills
Google AdWords
Project Management

Service Description

I'm here to offer my experience and strong skill set in Customer Service, Email Marketing, E-Commerce, SEO, Data Entry, Appointment Setting, Research, Infusionsoft, Billing, Refunds/Credits, Webinars, Writing and Editing, Project Management, Graphic Design, Conflict Resolution, Attention to Detail, Multi-Tasking Ability, Process Improvement, Sales ability and Exceptional Communication skills with your clients or customers.

Customer Service:
- customer concerns by phone or email.
- email template creation
- processing orders (requisitions, PO's, P1C's, RFP's, and work orders)
- billing setup and reports
- accounts payable/receivable
- contacting vendors
- contacting postal service due to shipping ETA's and concerns (US and Foreign)
- managing multi phone line, switchboard operators, conf. calls, voicemails
- appointment setting (I have been able to keep my numbers at 90 - 100% on all callers I speak to and able to get them to commit to a phone consultation where we sell products. My calls average at 3 min. per calls, at 20 calls per hour.
- upselling and cross-selling, product conversion
- project management
- conflict resolution
- troubleshooting (Technical, Hardware, and Software)
- travel (booking, flights, hotel, car rental, conf. registration, fax listings, folder itinerary, maps, local hot-spots, restaurants, per-diem, travel reimbursement, mileage reimbursement)
- writing and editing emails, memos, letters, and correspondence
- payroll processing...

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Employment

Houston ISD
School Secretary
2008 - 2010
Answer all Principals calls, handle her calendar and appointments Handle all school orders in SAP Manage school budget and finances for GF1 and Special Funds In charge of School Activity Funds and...
Dallas ISD
Customer Service/Community Service Specialist
1992 - 2007
Answers calls from employees, citizens, parents, and students related to complaints, concerns, and district policies Develop, schedule, coordinate, and meet with all professional walk-in's...
Hyatt Regency Dallas
Front Desk and Reservation Agent
1989 - 1992
Checked In/Out all Guest Managed and Balanced a Cash Bank of $2500 Made small and large group reservations Assisted guests with all Customer Service needs Faxed rooming lists to Convention Group...

Education

Palm Desert Community College
Creative Writing
1995 - 1996
Justin F. Kimball High School
Diploma
1985 - 1989

Keywords

Seasoned VA
Infusionsoft
Excel
Photoshop
Appt. Setter
Customer Svc.
CRM
Outbound/InBound Calls
Budget
Project Manager
My Snapshot
2
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
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0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Private
Private
Total
Per Client
Identity
Username
imagesbyrae
Type
Individual
Member Since
April 2011
Elance URL
Verifications
0
Rachel Gutierrez | Elance

Rachel Gutierrez