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Tiera B. | Elance
 
176985602337900
Last Sign-in: May 2, 2014

Tiera B.

Efficient and reliable work with integrity.
   United States
  |   Warrensville Heights, OH

Overview

Avid and soon to be published writer, excellent office administrator, attentive customer service, detail oriented, sales driving, natural born leader, tech savvy, and reliable.

My 6 years volunteering as an office assistant means you will have experience and dedication working on your project. Along with my 2 years employment with the Ohio BMV, where I supervised an office of 12 clerks under the Deputy Registrar and Owner. Working for a retired magistrate, who had recently opened a new small business, I often had to make email and letter...

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Aug 15, 2013|Data Entry|$20|Completed
Jul 8, 2013|Research|$33|Completed
|
5.0

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Portfolio

Coordinated, researched and edited articles as well as captured some photographs. Due...
Example of science writing, from college essay.
Power point presentation to accompany essay.

Skills (10)

Tested
Customer Service
Customer Service Test
My Score
avg
General Office Skills
Office Skills Test
My Score
avg
Administrative Support
Call Center Skills
Call Center Skills Test
My Score
avg
Creative Writing
English Proofreading
Microsoft PowerPoint
Microsoft Excel
Virtual Assistant
Writing

Service Description

Below you can find my service description broken down into categories so that it is easier to see how my skills can directly apply to your project.

Administrative Support - I can provide over 6 years of experience to your project.
- Typing, reviewing and editing emails and other correspondence
- Microsoft Office - Power Point, Excel, Access, GP, Outlook, etc.
- Mac proficient
- Logistics
- Data Research and Collection
- General Office Support
- Scheduling
- Data Entry
- 75 WPM typing speed
- Familiar with the home and auto insurance industry - PNC Bank as a Collector and Catastrophe Management Solutions Inc as a First Notice of Loss Supervisor
- Familiar with the manufacturing and shipping industry - Sunless Inc.

Customer Service
- Call Center experience
- Supervisory experience
- Sales/Marketing
- Proper Phone etiquette
- Email correspondence
- Customer Retention and Follow-Up

Writing/Editing & Proofreading
- Science and Technical writing - 3 years as a Biology Major at Baldwin-Wallace College (now University)
- 3 years Volunteer Coordinator for Church community newsletter
- Currently writing own fictional novel
- NANOWRIMO participant
- Current on proper writing formats - MLA, APA
- Persuasive Writing
- Ghost Writing


Thank you for your time and consideration.

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Employment

Sunless, Inc.
Parts Shipping Administrative Assistant
2012 - Present
Coordinates shipments in Spare Parts Department Tracks on time shipment percentages, shipping and technical errors. Provides administrative assistance to department manager Transitioning filing...
Cleveland Municipal School District
Volunteer Office Assistant
2004 - 2013
Assisted office staff with answering of phones, email correspondence, filing of permanent records, mail distribution, preparing daily attendance, and various other office tasks.
Catastrophe Management Solutions Inc
Core Supervisor
2012 - 2012
Supervised call center representatives. Provided customer service to Allstate clients by taking insurance claims. Assisted call center representatives by answering questions and taking tough...
Ohio BMV
Supervisor
2010 - 2012
Provided customer service to patrons of the Ohio BMV, consisting of registration and driverís license transactions. Assisted clerks and Deputy Registrar with questions and duties. Received...
National City Bank (Now PNC Bank)
Collector
2008 - 2008
Provided customer service to people in arrears on car, boat, and mortgage payments on the West Coast. Assisted customers in finding solutions for making payments. Received incentive pay for...

Education

Baldwin-Wallace College
Biology
-
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Administrative Assistant
Customer Service
Data Entry
Writing
Editing & Proofreading
Social Media Marketing
Project Management.
My Snapshot
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Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
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Identity
Username
imPRESSEDwriting
Type
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Member Since
June 2013
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Tiera B. | Elance

Tiera B.