Find freelancers. Lose those costly delays.

With 1.7 million freelancers, we'll match you with the perfect talent.

or, Register with Elance »

Lala Villarino | Elance
 
176985602337900
Last Sign-in: Sep 28, 2013

Lala Villarino

I will make things easier for you
   Philippines
  |   Cebu City, Cebu
  |  5:24 pm Local Time

Overview

I'm a result-driven individual, a WEB RESEARCH SPECIALIST, TRAVEL PLANNING EXPERT AND and an EXPERIENCED VA. My goal is to meet every client's expectation in every work I do. I have 5 years sales and marketing experience including supervisory works. Spent 5 years in the BPO industry handling different roles from reservation officer to a real-time management staff. My experience allow me to evolve in different fields making me able to adapt to changes easily. Being in a call center I am faced with everyday challenge to meet up and learn...

Read More »
Nov 28, 2011|Article Writing|$36|Working
Nov 25, 2011|Article Writing|$22|Working

View All »

Portfolio

Work Process
https://docs.google.com/drawings/d/1aJ0WOj4zXomdkuDkbNoKD-GOIfWbtlgUx8GkmBIk2-8/edit
Sample spreadsheet for Business Contact Info
https://docs.google.com/spreadsheet/ccc?key=0Al05hu3zf3f4dGtFNUJzSXl0SnZKX29xcS1hcXhCT3c
Newsletter in pdf form
http://www.global-virtual-assistant.com/ESF_Newsletter.pdf

Skills (3)

Tested
Management Skills
Management Skills Test
My Score
avg
English
English Vocabulary Test (U.S. Version)
My Score
avg
Passed
English Vocabulary Test (UK Version)
My Score
avg
Passed
U.S. English Basic Skills Test
My Score
avg
Passed
Customer Service
Customer Service Test
My Score
avg

Service Description

I specialized in administrative works,
>Email and Calendar management using Outlook, Gmail, Windows Live or any other application,
>Travel arrangement,
>Web research
>Data entry - word, excel, ppt
>Document conversion - pdf to word or excel / or vice versa
>Call handling
>Customer service


Read More »

Employment

Convergys Philippines
Customer Service Rep
2010 - 2010
Provides assistance to customer with their account, billing dispute, orders, refunds, etc.....
Teletech Customer Care Management
real-time Management Staff
2009 - 2010
Help manage agents schedule, ensuring operation is covered with the required number of staff per given interval.
Teletech Customer Care Management
Technical Support Representative
2008 - 2009
Assist customer with internet connection problem
Teletech Customer Care Management
Sales and Reservation Officert
2007 - 2008
Assist customer to book their flights, helped find option that would best suit their budget, travel time and preferences.
Red Oztrich Trading Corporation/Aldrtz Corporation
Marketing Officer
2003 - 2006
Plan and Implement marketing campaign to entice customers to use the product. Manage a group of marketing staff. Create marketing monthly, quarterly and annual report. Submit marketing proposal to...

Education

University of Cebu
Bachelor of Arts major in Theater Arts
1991 - 1995
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Executive Assistant
Web Research
Data Entry
Email Management
Travel Arrangement
My Snapshot
Writing & Translation
1
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
imyourva
Type
Individual
Member Since
May 2011
Elance URL
Verifications
0
Lala Villarino | Elance

Lala Villarino