To ENLIGHTEN using quality documentation, and information. The goal is to ENCOURAGE learning, growth and independence through exemplary technical communication. Using industry standards and methods to EMPOWER individuals to perform at the paramount of the skills they bring.
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“Enlighten, Encourage and Empower Through Excellent Communication”
- Diverse background includes successful Technical Writing & Instructional Design career with added experience in Facilitation and Curriculum Development (including Train-the-Trainer, Computer Based Training and Technical Training), Web Design and Graphics Design
- 17 years experience in procedure and education improvement and development specific to Information Technology for Enterprise Wide Technology Architecture Design, Software Implementation, and Compliance of large scale projects
- Accumulated over $13,000,000 in revenue for past clients by providing a broad range of customized services as alternatives to outsourcing
- Able to identify areas of strength and weakness, employ company policies, standards and procedure and collaborate with cross-functional teams while easily grasping complex concepts, learning and researching new technology and technology trends, and analyzing effects on current practices
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2007 - Present
Academy Mortgage Corp., Western Union, Comcast, VHA, Plains All American, ADP, Pioneer Natural Resources, Verizon, Vantium Capital, AT&T, JPMorgan Chase, JCPenney Corp., Capital One Auto Finance,...
Sr. Technical Writer
2006 - 2006
Manage, plan, develop, and execute Enterprise Wide Technology Architecture Technical Documentation, Web Design, System and Process Schematic design, Process / Procedure Development & Documentation,...
MBNA America Bank
Sr. Software Engineer
2000 - 2005
Technical Writing including Standards and Process and Procedure Development, System and Process Schematic design, Web Design, Curriculum Development, Training Administration with Enterprise Wide...
EMC Mortgage Corp.
1999 - 2000
Curriculum Development, Facilitation, Technical Writing including Process and Procedure Development, Web Master, Technical On-The-Job-Training
Curriculum Development & Instructional Design
Process & Procedure Analysis & Development
Visio diagram development
Technology Architecture Support (Enterprise Wide - Including decision support)
Graphics & Web Design (including Microsoft & Adobe Products)