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S Narayana Ganesh Suparamany | Elance
 
176985602337900
Last Sign-in: Jun 23, 2014

S Narayana Ganesh Suparamany

Call Center Expert/Consultant
   Malaysia
  |   Klang, Selangor
  |  8:12 am Local Time

Verified Freelancer

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Overview

I am very much target orientated person and always gives the best!

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Nov 30, 2012|Other - Finance & Mgmt|Private|Completed
Nov 30, 2012|Management Consulting|Private|Completed

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Portfolio

I am a seasoned leader in Call Center (Financial, Customer Service & Collection),...
http://www.callcenterwizard.com

Skills (10)

Tested
Microsoft Word
Management Skills
Management Skills Test
My Score
avg
Negotiation
Negotiations Skills Test
My Score
avg
Passed
Organizational Behavior
TQM
Call Center Skills
Call Center Skills Test
My Score
avg
Customer Service
Customer Service Test
My Score
avg
Email
Email Etiquette Certification
My Score
avg
Passed
General Office Skills
Microsoft Excel

Service Description

A seasoned leader with more than 13 years in the areas of Customer Service, Business Process Outsourcing, and Financial Call center industry. Major strength in Planning and execution, Set-up process and supervision. Additional skill in People Management, Behavior Coaching, Process Training, Budgeting and Costing, Negotiation and Recruitment. A firm believer of people development, able to bring out the best, well organized and result orientated.

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Employment

HP Multimedia Sdn Bhd Cyberjaya
People Care Manager
2011 - 2012
Led and manage a Call Center team of 40 headcount including 6 Team leaders servicing numerous geographical locations such as Indonesia, United States, Thailand, and Japanese. Accountable for...
HSBC Electronic Data Processing (M) Sdn Bhd, Cyber
Assistant Manager Operation
2006 - 2011
Worked different Portfolios such as Customer Service, Quality, Sales , Collections, Corporate banking. Managing & Leading Call Center Agents. Call Coaching and Behaviour Coaching Conducted. Won...
HSBC Electronic Data Processing (M) Sdn Bhd, Cyber
Senior Global Support Executive
2004 - 2006
Mentor role for newer team member
JW Marriott Hotel, Kuala Lumpur
Food & Beverage Captain
2002 - 2004
Sheraton Subang Hotel, Petaling Jaya
Food & Beverage Captain
2000 - 2002
Delifrance, Sunway Pyramid, Petaling Jaya
Management Trainee
1999 - 2000

Education

University of Bolton, United Kingdom
Degree in Business Administration (Hons)
- 2008
Institute of Financial Accountants, United Kingdom
Advance Diploma in Accounting
- 2007
Educational Institute of AHMA,US
Diploma in Hospitality Management (AHMA)
- 1999

Keywords

Call Center Manager
Expert
Customer Service
Collections
Financial Call Center
Business Process Outsourcing
Hospitality Industry
Trainer
Word Press
Customer Support
Consultant
Transcription
My Snapshot
Finance & Management
1
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Private
Private
Total
Per Client
Identity
Username
intlance3
Type
Individual
Member Since
June 2011
Elance URL
Verifications
0
S Narayana Ganesh Suparamany | Elance

S Narayana Ganesh Suparamany