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Irene Victoria D. | Elance
 
176985602337900
Last Sign-in: Mar 9, 2015

Irene Victoria D.

Operations Manager | Technical Writer
   United States
  |  11:57 am Local Time

Verified Freelancer

Irene Victoria D.'s identity has been verified.  Learn More

Overview

Minimum Hourly Rate $35

Experienced freelancer with a Master's Degree in Business Administration and a Bachelor's Degree in Industrial Engineering.

I specialize in:

* Operations and Team Management
* Procedure and Instruction Manual Documentation
* Software / Use Case Documentation
* Proofreading and Editing
* Business Support Management
* Kaizen, 5S, Process Improvements, Cost Savings
* Call Center Management
* Project Management
* Customer Service
* Account Management
* Office Administration
* Chargeback and Dispute Management

I excel at creating clear,...

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Portfolio

Skills (10)

Tested

Service Description

I've been working as a freelancer since 2011 and have worked on different projects and taken on different roles:

1. Operations Management
2. Technical Writing
3. Training Guide Write Up
4. Quickbase Development
5. Use Case Documentation
6. Ebook and Guidebook Designs using MSWord
7. User Guides (iPad, eCommerce platforms, Smartphone App)
8. Process Manuals (operations, sales, customer service, accounting)
9. Customer Service and Administrative Support
10. Research

Expert in MSWord and LucidCharts (flow chart).


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Employment

InternetReputation.com
Operations Manager
2012 - 2014
Affluent Trade Management Pte Ltd (Singapore)
Operations and Administrative Manager
2010 - 2011
Affluent Trade Management Pte Ltd (Singapore)
Operations Executive
2009 - 2010
Lighthouse Global Training and Consultancy Pte Ltd
Corporate Sales Executive
2009 - 2009
TeleTech Holdings, Inc.
Team Manager for Hewlett-Packard
2007 - 2009
PeopleSupport Philippines, Inc.
Sales Executive for EarthLink
2007 - 2007
Pentax Cebu Philippines, Corp.
Industrial Engineer / Operations Supervisor
2005 - 2006

Education

Southwestern University, Cebu City Philippines
Masters in Business Administration for Executives
2011 - 2012
University of San Carlos, Cebu City Philippines
Bachelor of Science in Industrial Engineering
2000 - 2005
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

process manuals
user guides
use cases
training manuals
technical writing
MSWord documentation
business templates
instruction guides
operations management
team management
business management
call center management
customer service
administrative assistant
operations management
My Snapshot
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  • 12 months
  • Lifetime
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Identity
Username
irenedelagarza
Type
Individual
Member Since
September 2014
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Irene Victoria D. | Elance

Irene Victoria D.