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Islam Mostafa | Elance
 
176985602337900
Last Sign-in: Jul 16, 2013

Islam Mostafa

Expert Tech Supprt, Helpdesk and Networking.
   Egypt
  |   Alexandria, Ibrahimya
  |  12:55 am Local Time

Overview

Minimum Hourly Rate $5

I am interested in seeking challenging opportunity and provide you awareness of my skills, knowledge, and experience will be of great use for your esteemed organization. Work environments today require a unique blend of technical as well as IT knowledge and understanding concerning strategic planning, initiative, and a goal-driven approach, along with proven IT and technical expertise. I believe that my qualifications and experience will be of great for your organization. I am confident that I would make a valuable and immediate contribution...

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Portfolio

Skills (7)

Tested
TCP/IP
TCP/IP Test
My Score
avg
Helpdesk
Help Desk Certification
My Score
avg
Passed
Computer Skills
Computer Skills Test
My Score
avg
Passed
Windows XP
Windows XP Test
My Score
avg
Call Center Skills
Call Center Skills Test
My Score
avg
Passed
Windows Vista
Windows Vista Administration Test
My Score
avg
Network Administration

Service Description

I have more than 10 years of work experience into technical supprt, helpdesk, Internet, searching, networking, configuring, administrating and maintaining servers, monitoring, assembling hardware, installing operating systems since years, Understanding standarzation of ITIL Services Management.

Technical Proficiencies:
Platforms: Windows 98, ME, 2000, XP, Vista and Ms Win 2000 Server, Ms Win 2003 Server and Server 2008
Hardware: Dell / HP /Compaq/Toshiba/Sony desktop and laptops, HP Proliant Servers, Cisco Routers and Switches, Cisco Firewall ASA 5510, Printers and Scanners.
Applications: Microsoft (Word Outlook) Microsoft SharePoint Server2007, Exchange 2003, Microsoft Forefront Client Security Server for Servers and Kaspersky Internet Security Suite 6. Symantec Backup Exec. Microsoft ISA Server 2004 and 2006, Surf Control V5.2 Web-Filtering and email-Security, Cisco Call Manger V.6, Symantec Antivirus Corporate Edition.
Networking: Local Area Network (LAN) Wide Area Network (WAN), TCP/IP, Virtual Private Network (VPN), Domain Name System (DNS), Active directory (AD), Dynamic Host Configuration Protocol (DHCP), Voice over IP (VOIP).

Certifications Transcript:
Microsoft Transcripts Link: www.microsoft.com/learning/mcp/transcripts
Transcript ID: 689630
Access Code: mcts2008

Cisco Official Exam Result Link: www.pearsonvue.com/authenticate.
Registration ID: 232027378 Validations ID: --


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Employment

Emirates Telecommunications Co. (etisalat) UAE
IT Support Specialist
2009 - Present
Responsibilities: Provide technical support for ADSL (Al-Shamel), Cable Modem, I-Wan, GPON, ISDN, FTTH, IPTV and Dial-up. Provide Technical support for both Business and Home internet users....
Itsalat International Company (i2)
Network Administrator / Help Desk Specialist
2007 - 2009
Responsibilities: Contributing in fresh deployment for i2 head office (City Stars). Customer care supportable for our co-workers and external customers. Responsible for VPN project to...
Green Line IT Professionals
Technical Support Specialist
2003 - 2007
Responsibilities: Configuring and administrating Microsoft Internet Security and Acceleration Server 2004/2006 Troubleshoot Network Connectivity, Network Printing and User Access Issues. ...
Multi Systems Computer Company
Network Technician ( trainee )
2002 - 2002
Responsibilities: Install, operate and maintain network services, routers, concentrators, hubs, switches, modems and other network devices following technical plans. Respond to user questions...
Wizard Computer Technology
PC - Technician ( trainee )
2001 - 2001
Responsibilities: Assembling PCs equipments hardware plus installing software, Microsoft operating systems. Maintaining and providing technical supporting for PCs operating systems and its...

Education

King Marriot Academy
Bachelor
1999 - 2003

Keywords

Helpdesk
Technical Support
Network Administrator
Systems Engineer
IT Specialist.
My Snapshot
2
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
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Identity
Username
islammcse
Type
Individual
Member Since
August 2011
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Islam Mostafa | Elance

Islam Mostafa