MyIsland HelpDesk | Elance
 
176985602337900
Last Sign-in: Jun 29, 2015

MyIsland HelpDesk

Exemplary Customer Support Services
   Guyana
  |   Georgetown, Georgetown
  |  6:20 am Local Time

About the Company

"MyIslandWorker" is a small but growing Team of Virtual Professionals in Guyana, South America. We specialize in providing support and expertise in Sales, Telemarketing, Administrative and Virtual staffing. We also have a clientbase for IT Companies primarily Managed Service Providers "MSP" that we directly interact with their customers over the phone assisting in Tier1 Ticket Resolution.

We have testimonials and recommendations available to verify the thousands of hours of exemplary work we have and currently provide for our clients.

Over the past 3 years we have provided IT Remote Support and have processed both Client/Server end Tickets via Email, Live Chat and Phone for our clients.

Our Elance Portfolio has a brief voice sample introducing myself and also some of our work.

Our goal is to interact with many Companies and professionals with varying backgrounds across the world. Learn and apply our skills to projects and build great relationships.
Service Description
I Can provide Following Services:

Virtual Assistant support for all your needs.
Live WebChat Agents
Inbound and Outbound Call Processing
MSP Monitoring and Network Administration
1st / 2nd Line Support Engineer
Email Support Specialist

and much much more...............


NETWORK ADMINISTRATOR EXPERIENCE

Configuration of networks in both peer-to-peer and Domain Environment using windows Client and Server OS.

Implemented Server Standard and Small Business 2003, 2008, 2011. Experience configuring Citrix Presentation Server 4.5, sharepoint 2007, exchange 2003, 2007, 2010 and ISA 2006 to name a few. I have used Autotask, Zenith and Labtech.

Classroom based Teaching for Information Technology related subjects including Technical Documentation.

Certifications
Microsoft
Microsoft Certified Enginneer
Awarded: 2009
Association of Chartered Accountants
Certified Accounting Technician
Awarded: 2005
Employment
Safeharbour Informatics (Canada)
Network Technician
2011 - 2012
I Provided Support for over 300 workstations and 30 Servers. Dealt with daily tickets relating to troubleshoot issues and resolving problems that are encountered by users. Was responsible but not limited to: Zenith and Labtech Windows Server 2003/2008 VMWARE Exchange Server SBS ISA 2006 Termianl Server SQL, DNS, DHCP Networking (WAN, VPN, VLAN, Remote) Firewalls and Security Technical knowledge of TCP/IP, SNMP, QoS networking Visualization
Year Founded
2012
Number of Employees
1-5
Payment Terms
None specified
References
Dan Stratton
Safeharbour Informatics Inc (Canada), Owner
Provided IT Services to Safeharbours MSP Clients of over 300 Desktops and 30 Servers. Services ranged from Desktop/Server support Remotely (Voice and Chat), patch management.
MyIsland HelpDesk | Elance

MyIsland HelpDesk