"MyIslandWorker" is a small but growing Team of Virtual Professionals in Guyana, South America. We specialize in providing support and expertise in Sales, Telemarketing, Administrative and Virtual staffing. We also have a clientbase for IT Companies primarily Managed Service Providers "MSP" that we directly interact with their customers over the phone assisting in Tier1 Ticket Resolution.
We have testimonials and recommendations available to verify the thousands of hours of exemplary work we have and currently provide for our clients.
Over the past 3 years we have provided IT Remote Support and have processed both Client/Server end Tickets via Email, Live Chat and Phone for our clients.
Our Elance Portfolio has a brief voice sample introducing myself and also some of our work.
Our goal is to interact with many Companies and professionals with varying backgrounds across the world. Learn and apply our skills to projects and build great relationships.
I Can provide Following Services:
Virtual Assistant support for all your needs.
Live WebChat Agents
Inbound and Outbound Call Processing
MSP Monitoring and Network Administration
1st / 2nd Line Support Engineer
Email Support Specialist
and much much more...............
NETWORK ADMINISTRATOR EXPERIENCE
Configuration of networks in both peer-to-peer and Domain Environment using windows Client and Server OS.
Implemented Server Standard and Small Business 2003, 2008, 2011. Experience configuring Citrix Presentation Server 4.5, sharepoint 2007, exchange 2003, 2007, 2010 and ISA 2006 to name a few. I have used Autotask, Zenith and Labtech.
Classroom based Teaching for Information Technology related subjects including Technical Documentation.
Microsoft Certified Enginneer
Association of Chartered Accountants
Certified Accounting Technician
Safeharbour Informatics (Canada)
2011 - 2012
I Provided Support for over 300 workstations and 30 Servers. Dealt with daily tickets relating to troubleshoot issues and resolving problems that are encountered by users.
Was responsible but not limited to:
Zenith and Labtech
Windows Server 2003/2008
SQL, DNS, DHCP
Networking (WAN, VPN, VLAN, Remote)
Firewalls and Security
Technical knowledge of TCP/IP, SNMP, QoS networking