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Ritchel L. | Elance
 
176985602337900
Last Sign-in: Dec 14, 2014

Ritchel L.

customer service, admin, chat, email, TSR, VA
   Philippines
  |   Tanauan City, Batangas
  |  8:03 pm Local Time

Verified Freelancer

Ritchel L.'s identity has been verified.  Learn More

Overview

Minimum Hourly Rate $5

I'm a dedicated individual driven by success. I have strong communication skills, both written and oral, and am extremely organized. For the past year I have worked as a Technical Support Representative, Administrative Aide(Clerk), Image Technician and a Networking Administrator. I have excellent customer service skills and am comfortable performing everyday office tasks.

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Sep 20, 2012|Customer Service|$0|Completed

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Portfolio

Skills (10)

Tested
Wi-Fi
TCP/IP
Windows XP Administration
English
English Spelling
English Grammar
Translation English Tagalog
Microsoft Word
PageMaker 7.0
Call Center Skills

Employment

Alorica Pacific Rim
Technical Support Representative (phone support)
2012 - 2012
Troubleshoots internet connection (sync, route). Configures LAN/WLAN connection (LAN/WLAN connections). Check order status. Process warranty extensions for modems & routers provided by the ISP....
TELUS International Philippines
Technical Support Representative (email/chat)
2010 - 2012
Provide resolution to customers on their technical and game play. Check billing issues. Check account history. Route tickets to proper concerned department.
TELUS International Philippines
Technical Support Representative (phone support)
2009 - 2010
Troubleshoots computer problems. Reinstall Windows Operating System. Process sale for electronics & accessories and warranty extension for computers Route calls to the proper department.
Teletech Customer Care Management Philippines, Inc
Technical Support Representative (phone support)
2007 - 2009
Troubleshoots internet connection (sync, route, LAN/WLAN connections). Configures LAN/WLAN connection. Check order status. Process warranty extensions for modems & routers provided by the ISP....
City Government of Tanauan
Administrative Aide III/Clerk
2004 - 2007
Troubleshoots computer and network. Encodes communications of the Superintendent and Supervisors. Prepares payroll and Form 7 of permanent teachers. Files records and reports. Assists teachers on...
SCAD Services Pte., Ltd.
Data Encoder
2002 - 2003
Prepared layout of the departmentís journal. Make the Parts Catalogue being used by the department. Encoded Work Instruction of the Maintenance Staff. Prepared reports submitted to the Department...
Content Sciences Inc.
Image Technician Responsibilities
2001 - 2002
Scan and converted documents into data. Checks and modified finished documents/data. Tasked to be responsible on the file management of the department. Prepared reports to be submitted to the Lead...
Engtek Philippines Inc.
Information Technology Staff (IT Staff)
2000 - 2001
Backed-up all related files of all department. Updated and prepared reports on all monitoring sheet and related issues. Attended to the workstations with problem reported by the end-user. Updated...
Jollibee Foods Inc.
Service Crew (Counter)
1999 - 2000
Accountable for the sales taken from my post. Ensured the foods served are hot and clean. Serve the needs of the customer. Maintains the cleanliness of the store.

Education

Lyceum of Batangas
BS in Information and Computer Science
1996 - 2000

Keywords

My Snapshot
1
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Identity
Username
itchel15
Type
Individual
Member Since
May 2012
Elance URL
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Ritchel L. | Elance

Ritchel L.