Expertise in Service Now Implementation and Customization for Large Scale Industries.
Expertise or Skill Set Includes the following:
- IT Transformation (ITIL & ITSM) and Process Standardization
- ITIL Consulting,
- Six Sigma Process Improvement.
- Cloud Computing.
- DR consulting.
- Process Improvement.
- CMDB Architect
-Implementation and Service Improvements for various ITIL Phases using ITSM Tools
-Developed Problem Management and CSI Process utilizing industry best practices including ITILv3, ISO20000, CMMI, COBIT Six Sigma,...