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Ivy Juan | Elance
 
176985602337900
Last Sign-in: Apr 25, 2014

Ivy Juan

   Philippines
  |   Quezon City, NCR

Overview

Minimum Hourly Rate $4

I know I will be efficient in a data entry job because I've worked as an IP Relay Customer Service for almost 5 years. I work as a middle person between the deaf and the hearing through chat and voice. My work requires me to have a typing speed of at least 60 words per minute with 100% accuracy. I've also worked as an Email Support Customer Service for a large retail store in the US and I am trained to answer at least 6-7 emails per hour. I am proficient with Microsoft Office, Word, Excel and Powerpoint.

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Skills (10)

Tested

Employment

24[7] CUSTOMER PHILIPPINES, INC.
Email Support Customer Service
2013 - 2014
Attracts potential customers by answering product and service questions, suggesting informations about the products and services via email. Maintains customer records by updating account...
COGNIZANT TECHNOLOGY SOLUTIONS
Senior Process Executive (US Stock Transfer Agent)
2013 - 2013
Maintain up-to-date records of the ownership of a corporation's securities and to execute transfers of the corporation's stock and other securities. Issue and cancel certificates to reflect...
STELLAR GLOBAL SOLUTIONS PHILIPPINES
Relay Operator/ Customer Assistance
2008 - 2012
The responsibility of a Relay Operator is to provide communication and relay text, web and voice telephone calls to and from the speech or hearing impaired.
SITEL CUSTOMER CARE PHILIPPINES
Airline Reservations Customer Service
2006 - 2007
Airline reservation agents typically work in an office environment outside of the airport for a specific airline. They take calls and answer questions about airline regulations, help customers make...
NCO-RMH TELESERVICES ASIA PACIFIC INC.
Directory Assistance Operator
2005 - 2006
Provide callers with customer service over the phone regarding placing collect calls, giving out residential or business phone numbers and locating businesses. Look up local or long-distance...
ITOUCHPOINT
Directory Assistance Operator
2004 - 2005
Refers to alphabetical or geographical reels or directories to answer questions and suggests alternate locations and spelling under which number could be listed and gives out information to the...
LIONS CLUB INTERNATIONAL
Lions Club Legal Assistance Secretary
1999 - 2004
Interviews indigent applicants for free legal assistance provided by Lions Club. Typing up legal documents and keep records up to date. Answer phone. Prepare court forms. Making appointments...

Education

College of the Holy Spirit
Bachelor of Fine Arts Major in Advertising
1992 - 1997
Overview  |  Job History  |  Resume/C.V.

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Identity
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ivy_juan
Type
Individual
Member Since
April 2014
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Ivy Juan | Elance

Ivy Juan