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Carissa Mhay Beltran | Elance
 
176985602337900
Last Sign-in: May 16, 2015

Carissa Mhay Beltran

Customer Service Specialist, ESL Tutor, Writer
   Philippines
  |   Philippine, Benguet

Overview

Minimum Hourly Rate $5

Hi! I am new at Elance but I have been writing for more than five years. I am very patient and I learn to love a job that has been given to me.

I have good written and oral English skills. I worked as a Customer support and Resolution specialist under eBay North America. I am very flexible when it comes to schedules.

I make sure that everything is in order before submitting a project. I am also an ESL tutor and I think this is an advantage for keeping my English writing and verbal skills intact.

I start my day positive and end it...

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Skills (6)

Tested
Customer service
Customer Service (Call center env.)
My Score
avg
Passed

Service Description

Before giving a resolution to a customer's concern, I always empathize with the customer to pacify the situation. Not because it is my job to do so, but because I develop a genuine interest in the subject at hand and it does make a difference to know that people rely and trust you, that is the reason why they are seeking help. Then, I probe for more information in order for me to assist them further. Once I have the information that I need, that is the time I apply my product knowledge and offer options or a resolution to the customer's concern. After which, I make sure that the customer has a grasp of what needs to happen in case they encounter the same problem. After a quick recap, I end it all with a friendly vibe.

English is my first language. Speaking the language with ease has never been a problem with me. Growing up in country where everybody can basically understand English but not being able to speak fluently, gave me the inspiration to share this international language with everybody in order for them to at least be able to interact with one another in English comfortably.

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Employment

Hello English World
ESL Home based tutor
2015 - 2015
Convergys Corporation Philippines
Customer Service Representative II
2013 - 2014
Oxphone International Limited
ESL Tutor
2012 - 2013
City Government of Baguio City
Clerk
2012 - 2012

Education

Benguet State University
Doctor of Veterinary Medicine
2009 - 2014
Overview  |  Job History  |  Resume/C.V.

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Identity
Username
Izza23
Type
Individual
Member Since
May 2015
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Carissa Mhay Beltran | Elance

Carissa Mhay Beltran