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Joanne Burns | Elance
 
176985602337900
Last Sign-in: Oct 24, 2015

Joanne Burns

Experience Customer Service and Collections Res
   United States
  |   Boca Raton, FL

Overview

Minimum Hourly Rate $18

Experience Customers Service and Collections Representative with a can do attitude!

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Portfolio

Resume

Skills (10)

Tested
Administrative Assistant
My Score
avg
Passed
Customer Service
My Score
avg
Passed

Service Description

I have worked in the high technology industry for over 20 years. I have over 8 years of collections and billing experience. I have over 10 years of customer service and sales support experience. I have worked with sales reps, distributors and third party reps worldwide. I have excellent computer skills including Word, Excel, Powerpoint, Visio, Access, Salesforce and Quickbooks.

I have excellent written, and communication skills to help resolve contract and billing issues.I can analyze any situation to help resolve and recommend appropriate solutions.. I am very detailed and dependable.

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Employment

Cendyn
Collections
2014 - 2014
Called and email past due accounts Handled high volume of calls Applied payments to Quickbooks Generated Weekly Aging Report in Excel Provided and contract knownlege to customers
Canon Financial Services
Collections
2007 - 2013
Called on past due accounts Prepared reapplies Researched and reconciled billing disputes Manage difficult customers Resolved complex billing issues Management reporting upper management Prepared...
LSI Logic
Sales Support Manager
1998 - 2007
Worked directly with VP of Sales and worldwide sales channel Managed CRM implementation of Siebel CRM Project managed, developed user requirements and policies & procedures Management reporting...
LSI Logic
Customer Service Rep and Manager
1994 - 1998
Worked with sales channel including direct sales, distributors, and 3rd party reps Managed 6 customer service reps Order entry process Review contracts and PO for accuracy ISO audits Wrote Order...

Education

Normandale Jr College
A.A.
1981 - 1986
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Customer service Collections Billing Order entry Data entry Invoicing CRM Computer skills Analysis Purchase orders Customer Sales Payments Research Manage Difficult Email High volume Account receivables Calls Reconciliation Past due B2B
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  • 12 months
  • Lifetime
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Identity
Username
j2burns2
Type
Individual
Member Since
December 2014
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Joanne Burns | Elance

Joanne Burns