?Sales & Marketing: Customer satisfaction increased due to a number of initiatives I managed ? a monthly topical newsletter, monitoring contact with priority non-clients, and a quarterly networking dinner for VIP clients.
?Sales & Marketing: Reduced production cost of a marketing initiative (worth over 50% of the annual marketing budget). I created and implemented a system to process the survey data, which had previously been outsourced.
?Operations: Initiated the creation and implementation of a digital filing system. Over the course of 6 months, I monitored a team of assistants to take the legal paper files and convert, liaising with the filing and printing teams. Each client?s manager was kept informed of the progress and a checklist was completed to ensure the work was completed.
?Operations: Project managed the schedule for creating proposals for new clients, working to very short deadlines, coordinating multiple authors, and utilising efficient new software for the content.
?Operations: Developed internal budgets for each client, to enable weekly monitoring of time and expenses against the forecast and client invoice. Responsible for identifying and rectifying discrepancies.
?Personnel: Trained a group of 15 new joiners, one of 3 tutors over 3 days, involving classroom style and individual coaching.
?Management: Responsible for reporting weekly and monthly figures to the senior management team.
?Management: Responsible for processing invoices, accounts...
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