I have over 10 years of experience in customer and user support (including, but not limited to: customer service solutions, training, documentation development, and customer and client tutorials). The majority of my experience lies in management of large service centers (call centers with over 100 people), as well as extensive work within higher education and retail.
We can help develop and implement:
Customer Service solutions (training, train-the-trainer, etc)
Quality Assurance for customer service and managers
FAQ’s as well as any...