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Jacob P. | Elance
 
176985602337900
Last Sign-in: Jul 20, 2015

Jacob P.

   United States
  |   Millersville, MD

Overview

I have over 10 years of experience in customer and user support (including, but not limited to: customer service solutions, training, documentation development, and customer and client tutorials). The majority of my experience lies in management of large service centers (call centers with over 100 people), as well as extensive work within higher education and retail.

We can help develop and implement:

Customer Service solutions (training, train-the-trainer, etc)
Quality Assurance for customer service and managers
FAQ’s as well as any...

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Skills (10)

Tested
Overview  |  Job History  |  Resume/C.V.

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Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
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jakischmias
Type
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Member Since
January 2012
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Jacob P. | Elance

Jacob P.