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James B. | Elance
 
176985602337900
Last Sign-in: Feb 12, 2018

James B.

Apple Solution Architect
   United States
  |   Kyle, TX

Overview

Minimum Hourly Rate $55

" Management is doing things right; leadership is doing the right things. "

I approach things with a passion and blend of technical and creative abilities that have been honed from various experiences. I am a results oriented, hard working person with proven success in providing companies with improvements in efficiency and customer satisfaction. I have been recognized for my ability to analyze issues and provide solutions.

Experience includes Professional Photographer, Videographer, Bench Technician, Field Technician, Service Center...

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Skills (10)

Tested
Process Improvement
OS X
Customer Satisfaction
Windows Server
XP
Customer Service
VMware
Integration
Hardware
Networking

Employment

CompuCom
Solutions Architect - ? Apple ?
2013 - Present
Responsible for supporting pre-sales and post-sales solutions in the areas of Apple Mobility (iPhone and iPad), Apple End User Computing (MacBook, iMac, etc). Also responsible for knowing how...
Complete Tablet Solutions
Solutions Architect
2007 - 2013
* Created a new service revenue stream and managed all aspects of the service center, including vendor and customer relations. * Responsible for parts procurement and return, shipping and...
Captive Audio
Project Manager
2005 - 2007
* Responsible for scheduling on-site installations with home builders and home owners and assigning tech resources based on the scope of the job. * Maintained relationships with vendors, home...
CompUSA - Digital Living
Home Integration Operations Manager
2004 - 2005
* Duties included scheduling jobs with builders and ensuring job quality from field technicians. * Designed and installed computers, peripherals and networked all components together. * Responsible...
CompUSA
Field Service Technician
2003 - 2004
* Duties included on-site diagnosis and repair of PC and Mac computer systems. A large portion of the service calls entailed setting up/troubleshooting networks. * Performed all Apple warranty work...
Radioshack
Service Center Manager
2002 - 2003
* Ran the Regional Service Center, which included keeping the workflow going through the shop, managing the Profit & Loss statements, and handling employee issues. * Diagnosed and repaired the more...
CompUSA
Service Center Manager - Various Positions
1997 - 2002
Service Center Manager for over 1 year. * Brought shop up from last place to top 3 in sales/profits, Customer Satisfaction, and "Woods Weekly" for our region. * Responsible for profit & loss of the...
Overview  |  Job History  |  Resume/C.V.

Keywords

Apple
Mobility
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Identity
Username
JamesBainter
Type
Individual
Member Since
February 2015
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James B. | Elance

James B.