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James G. | Elance
 
176985602337900
Last Sign-in: Sep 13, 2012

James G.

Tech support mac and pc
   United States
  |   Antelope, CA

Overview

Provide technical support for both Apple and PC computers and products. Provide customers with courteous, accurate and timely technical support in identifying, troubleshooting, resolving, documenting, and escalating issues to engineering as needed. Also track issues, and adept at selling products and services.

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Portfolio

Skills (4)

Tested
iPhone App Development
Mac OSX Administration
Wi-Fi
Windows XP Administration

Employment

Apple
Senior Advisor Tier 2
2003 - 2011
Troubleshoot and resolve customer computer hardware, software and connectivity problems over the telephone. Manage call management with call backs and replace computer when needed.
San Joaquin County
Systems Analyst I
2001 - 2002
Responsible for providing technical support for county employees. Driving to the different departments around San Joaquin County. Supporting issues related to network, county applications,...
The Active Network
Technical Support Representative
2001 - 2001
Responsible for providing training to products; recware pro, safari, proactive, web camera, card scanner, card printer, cash drawer users. Supporting clients by defining problem, collecting data,...
Hewlett Packard
PC Support
2000 - 2000
Responsible for providing desktop/PC end-user support to internal customers on a worldwide basis. Received calls generated from a variety of sites around the world, while ensuring appropriate...
North Point
Local Loop Provisioning Tester
2000 - 2000
Responsible for testing circuits in real-time with ILEC installers and maintenance personnel. Opening telent sessions for real-time monitoring using various testing tools. Opening trouble tickets...

Education

Northwestern Technical College
MCSE and MCP
-
Apple
ACMT
-

Keywords

tech support help desk customer support
My Snapshot
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Elance Level
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  • 12 months
  • Lifetime
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Identity
Username
jamesgillis2011
Type
Individual
Member Since
April 2012
Elance URL
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James G. | Elance

James G.