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Julie Ann M. | Elance
 
176985602337900
Last Sign-in: Aug 26, 2014

Julie Ann M.

Technical Support and CSR rolled into one
   United States
  |   Cavite, AP
  |  4:40 pm Local Time

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Julie Ann M.'s identity has been verified.  Learn More

Overview

Minimum Hourly Rate $4

I was a technical support for various call centers since 2007 - from a US-based Internet Service Provider to a software used to reimage Windows PC.

I was responsible for maintaining a professional and satisfied relationship with clients and customers by providing product and service troubleshooting via chat, email, phone and remote sessions while educating them about the features and benefits of their purchases/subscriptions.

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Skills (10)

Tested
Computer Aptitude Test
My Score
avg
Passed
Customer Service Test
My Score
avg
Passed

Employment

XEROX Business Services Philippines, Inc.
IT Helpdesk Analyst
2013 - Present
XCEED Customer Care Ltd. (Paragon)
Technical Support Analyst
2012 - 2013
Paragon International Customer Care
Customer Service Associate
2011 - 2012
Provides support via chat and email to customers using the licensee’s sports betting site.
Teletech Customer Care Management, Manila
Technical Support Representative; Chat Mentor
2007 - 2011
Provides technical assistance via phone and chat for clients of a US-based Internet Service Provider. Support includes basic and advanced troubleshooting for modems and routers as indicated in the...

Education

Cavite State University
Bachelor of Science in Computer Engineering
2001 - 2007
Tagaytay-Mendez Academy
High School Level, First Honorable Mention
1997 - 2001
Overview  |  Job History  |  Resume/C.V.

Keywords

Technical Support
Customer Service Representative
WIndows PC
Computer issues
Computer skills
Fluent in English
Email Support
Chat Support
Helpdesk
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  • 12 months
  • Lifetime
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Identity
Username
JamMaglabe
Type
Individual
Member Since
April 2014
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Julie Ann M. | Elance

Julie Ann M.