Find freelancers. Lose those costly delays.

With 1.7 million freelancers, we'll match you with the perfect talent.

or, Register with Elance »

Maria Janelle Dimaano | Elance
 
176985602337900
Last Sign-in: Nov 9, 2012

Maria Janelle Dimaano

Helpdesk Analyst
   Philippines
  |   Dasmarinas, Cavite

Overview

To obtain a position wherein I can apply my skills as Helpdesk Analyst. To broaden my knowledge and skills and to perform to the best of my ability. My goal is to deliver my service on time and with Client's satisfaction

Read More »

Skills (10)

Tested
Report Writing
Content Writing
Microsoft Word
English
Microsoft Outlook
Computer Skills
Customer Service
General Office Skills
Knowledge of Microsoft Office
Helpdesk

Service Description

I've been working as Helpdesk Analyst I for two years and 7months now. My works requires patience, to understand and analyze our Client's concern/request and to deliver our service on time and with satisfaction. Below are list of my everyday tasks:

-Real time support via chat, phone or remote assistance
-Handles email concerns/requests
-Logging of incidents,concerns and requests using a Ticketing System
-Escalating issues to proper group for on time resolution
-performs basic PC trouble shooting

Read More »

Employment

American Data Exchange Corporation
Helpdesk Analyst I
2010 - 2012
Real time Support both email, chat and phone calls catering email concerns/request logging/tracking of incidents via Ticketing system

Education

National College of Science and Technology
Electronics and Communication Technology
2006 - 2008
National College of Science and Technology
Electronics and Communication Technology
2006 - 2008

Keywords

Helpdesk
Data Encoding
English Proficiency
Knowledge in MS Office
Customer Service
My Snapshot
1
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
janelle_dimaano
Type
Individual
Member Since
October 2012
Elance URL
Verifications
0
Maria Janelle Dimaano | Elance

Maria Janelle Dimaano