Handled the FAQs page for Philips Singapore website by teaching the companys system to generate top match answers for online inquiries in the website.
Junior Copywriter; responsible for making advertising copies for Philips Singapore and Holiday Cubes monthly electronic emails sent to consumers.
Community Manager: responsible for creating posts and building engagement for fans and likers of The Glenlivet Pioneering Spirit as well as assisted in handling Panasonic Asia's Social Media accounts such as Facebook and Twitter.
Has an extensive BPO background; having been able to work for IBM, Convergys, People Support (Aegis). Provided call, email and chat support for U.S. customers for their Human Resources concerns, vehicles (cars) inquiries, and customer feedback such as suggestions, complaints, travel, hotel bookings and reservations.
QA/CSAT Coach for Convergys: Provided support for Customer Service Agents by monitoring agent performance, both for Quality Assurance and Customer Service.
Literate in many computer applications such as MS Outlook, MS Word, Excel, PowerPoint and Internet Explorer.
Entrusted to pioneer in the FlexAnswer tool for Philips Singapores consumer support.
Made reports, research and presentations to be presented to a potential client that became an actual client.
Successfully made monthly copies for advertising electronic data mailers.
Promoted as a QA/CSAT coach after being...
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