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Janelle Karen Singson | Elance
 
176985602337900
Last Sign-in: Sep 25, 2012

Janelle Karen Singson

Goal-oriented, puts a high premium on integrity
   Philippines
  |   San Mateo, Rizal
  |  7:39 am Local Time

Overview

Minimum Hourly Rate $27

Personal Profile/Personal Attributes
• Has good communication and interaction skills; written and verbal.
• Highly professional employee who values integrity above all.
• Can work with minimal supervision.
• Goal and process oriented.
• Excellent time management and project management skills
• Can multi-task if needed.

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Portfolio

Create advertising copies for client's monthly emails.
Create advertising copies for client's monthly emails.

Skills (10)

Tested
Advertising
Advertising Skills Certification
My Score
avg
Event Planning
Internet Marketing
Market Research
Public Relations
Social Media Marketing
Content Writing
Call Center Skills
Computer Skills
Customer Service

Service Description

Experience/Special Skills/Strengths
• Handled the FAQs page for Philips Singapore website by teaching the company’s system to generate top match answers for online inquiries in the website.
• Junior Copywriter; responsible for making advertising copies for Philips Singapore and Holiday Cube’s monthly electronic emails sent to consumers.
• Community Manager: responsible for creating posts and building engagement for fans and likers of The Glenlivet Pioneering Spirit as well as assisted in handling Panasonic Asia's Social Media accounts such as Facebook and Twitter.
• Has an extensive BPO background; having been able to work for IBM, Convergys, People Support (Aegis). Provided call, email and chat support for U.S. customers for their Human Resources concerns, vehicles (cars) inquiries, and customer feedback such as suggestions, complaints, travel, hotel bookings and reservations.
• QA/CSAT Coach for Convergys: Provided support for Customer Service Agents by monitoring agent performance, both for Quality Assurance and Customer Service.
• Literate in many computer applications such as MS Outlook, MS Word, Excel, PowerPoint and Internet Explorer.
Achievements
• Entrusted to pioneer in the FlexAnswer tool for Philips Singapore’s consumer support.
• Made reports, research and presentations to be presented to a potential client that became an actual client.
• Successfully made monthly copies for advertising electronic data mailers.
• Promoted as a QA/CSAT coach after being...

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Employment

F5DIGITAL
Project Analyst and Copywriter
2011 - Present
IBM Business Services
Customer Interface Manager
2008 - 2010
Convergys Inc.
QA/CSAT Coach
2006 - 2007
People Support Inc.
Online Sales Representative
2004 - 2006

Education

Miriam College
Communication Arts and Advertising
-
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

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Identity
Username
JanelleSingson
Type
Individual
Member Since
September 2012
Elance URL
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Janelle Karen Singson | Elance

Janelle Karen Singson