Worked as a Customer Resolution Specialist for 4 years both for voice and chat for 24/7 Customer Philippines Inc based in U.S who caters clients in Australia. Has strong background in Financial, Technical and Sales account.
Our client, Optus, is a well known Network provider in Australia, who provides mobile and fixed internet service to Residential and Business customers. As a front liner of the business, I provide detailed information for customers who wants to acquire service either they are Porting in or getting a new service. I also do troubleshooting with customers having issues with their internet connection. Explaining their monthly bill and offering resolution on how they can get more value with their money. I also assist them with setting up flexible payment terms according to their monthly earnings.
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