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Janice Sumagaysay | Elance
 
176985602337900
Last Sign-in: Jun 8, 2015

Janice Sumagaysay

Customer Resolution Specialist; Technical Expert
   Philippines
Quezon City

Overview

Minimum Hourly Rate $3

Worked as a Customer Resolution Specialist for 4 years both for voice and chat for 24/7 Customer Philippines Inc based in U.S who caters clients in Australia. Has strong background in Financial, Technical and Sales account.

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Skills (7)

Tested

Service Description

Our client, Optus, is a well known Network provider in Australia, who provides mobile and fixed internet service to Residential and Business customers. As a front liner of the business, I provide detailed information for customers who wants to acquire service either they are Porting in or getting a new service. I also do troubleshooting with customers having issues with their internet connection. Explaining their monthly bill and offering resolution on how they can get more value with their money. I also assist them with setting up flexible payment terms according to their monthly earnings.

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Employment

24/7 Customer Philippines Incorporated
Customer Service Specialist
2011 - 2015
Handles inquiry from general to complex billing, technical and account management, and customer retention for a Telecommunications Account over the phone and chat.

Education

Eulogio Amang Rodriguez Institute of Science & Tec
Bachelor of Science in Business Technology
2006 - 2009
Overview  |  Job History  |  Resume/C.V.

Keywords

Customer Retention
Technical Support
Financial Management
Sales Expert.
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janice_sumagays...
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Member Since
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Janice Sumagaysay | Elance

Janice Sumagaysay