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janice a. | Elance
 
176985602337900
Last Sign-in: May 26, 2015

janice a.

worked in a BPO industry for 5 years as Team Lead.
   Philippines
  |   Lipa City, Batangas

Overview

Minimum Hourly Rate $5

I'm a college degree graduate with lots of experience in different field of work. I'm very interested in your job post involving these skills.

I have recently worked in TeleTech Holdings as a Technical Support Representative and a Team Leader. As a Technical Support Representative, my main task is to assist the customers in their broadband connection issue that is based on U.K and as a Team Leader my responsibilities are to monitor agentís performance, coach and empower them so that they will perform well on our account. Also, I was able...

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Oct 11, 2012|Virtual Assistant|$0|Working

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Skills (7)

Tested
Computer Skills
English
English Speaking Test
My Score
avg
Passed
Customer Service
Customer Service Test
My Score
avg
Passed
Call Center Skills
Call Center Skills Test
My Score
avg
General Office Skills
Knowledge of Microsoft Office
Helpdesk

Employment

Teletech Holdings
Supervisor
2006 - 2012

Education

Batangas State University
Bachelor of Science in Food Science
-
Overview  |  Job History  |  Resume/C.V.

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Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
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Clients
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Identity
Username
janicealcasid
Type
Individual
Member Since
July 2012
Elance URL
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janice a. | Elance

janice a.