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Janice I. | Elance
 
176985602337900
Last Sign-in: Feb 9, 2016

Janice I.

Customer Service Professional, Payroll Master
   Philippines
  |   Makati City, Metro Manila

Overview

Minimum Hourly Rate $5

• Over six years of experience in the customer service field.
• Effective communicator, attentive listener, patient and diplomatic.
• Highly skilled in representing employer intelligently and professionally.
• An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
• Skilled in maintaining smooth flow of the payroll, troubleshooting and providing solutions to payroll problems.

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Skills (10)

Tested
Administrative Support
Call Center Skills
Chat Support
Computer Skills
Customer support
Data Entry
Email
Email Etiquette
My Score
avg
Microsoft Office
Microsoft Excel
Excel
My Score
avg
Passed
eBay
Ebay
My Score
avg
Passed

Service Description

Customer Service Professional now seeks a better opportunity in customer support. Demonstrates strong communication skills and ability to establish rapport with clients. A self- motivated innovator with a record of success in trouble trouble shooting and problem resolution. Technical proficiency in MS Word, Excel and Power Point.

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Employment

Convergys Inc.
Fraud Analyst
2014 - 2014
Monitored and protected Citibank credit card accounts of customers against fraudulent transactions.
SYKES ASIA, INC.
Customer Service Associate
2011 - 2013
• Handled customer inquiries, complaints, billing questions and payments on their Capital One credit card accounts.
Sutherland Global Services, Inc.
Customer Service Associate - Chat Support
2007 - 2011
Assisted customers on their PayPal accounts, online payments and eBay shipping status via chat/emait support.
St. Paul University Manila
Payroll Officer
2002 - 2006
Maintained the company’s payroll for 500 plus employees and processed it accordingly on a semi- monthly basis.

Education

St. Paul University Manila
Bachelor of Science in Commerce Major in Marketing
1996 - 2001
Overview  |  Job History  |  Resume/C.V.

Keywords

Admin support
Data entry
payroll
chat support
customer service
clerk
My Snapshot
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Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
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Reviews
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Clients
Total
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Earnings
Private
Private
Total
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Identity
Username
janiceNandrei
Type
Individual
Member Since
June 2015
Elance URL
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0
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Janice I. | Elance

Janice I.