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Jan Ruzzel Valenzuela | Elance
 
176985602337900
Last Sign-in: Mar 21, 2017

Jan Ruzzel Valenzuela

Think Quality
   Philippines
  |   Cainta, Rizal
  |  5:58 pm Local Time

Overview

Minimum Hourly Rate $8

Highly self-motivated, detail oriented, very organized, dependable, quick and efficient.

Had been in the call center industry since 2005. Jan was able to take sales and customer service calls from different parts of English-speaking countries worldwide. Monitored, evaluated and transcribed agent's calls for client's quality satisfaction.

Taking each task as a challenge to improve my skills and capability to do more.

"Only Integrity and professionalism!"

Read More »
Aug 13, 2015|Other - Administrative Support|Private|Completed
|
3.6
Jul 10, 2015|Virtual Assistant|Private|Working
Jul 7, 2015|Virtual Assistant|Private|Working
May 11, 2015|Virtual Assistant|Private|Completed
|
3.6

View All »

Portfolio

Client provided a start up pattern to create an invoice for a customer.
Prospective leads with their full contact information
Information digging on different IT consulting firms.

Skills (10)

Tested
English Vocabulary Test (U.S. Version)
My Score
avg
Help Desk Certification
My Score
avg
Passed
Transcription
My Score
avg
Passed
English Spelling Test (U.S. Version)
My Score
avg
Passed

Service Description

Work Experiences:

May 2011 -- September 2012: (TRG/ Convergys Phils.) Expert Problem Solutions/ Quality Assurance Analyst

January 2011 – April 2011: (Amberbase Solutions Inc.) Sales Executive/QAS/ Sales Verifier

Responsible for generating leads and looking for prospects for Web Design and Search Engine Optimization. Responsible for doing outbound calls to Australian businesses and creating proposals.

July 2009 – January 2011: (Transcom Worldwide) Quality Assurance Specialist

October 2008 – June 2009: (CALLWORKS International) Quality Assurance Analyst

• Identifies all issues or roadblocks that will prevent the Quality team from meeting client requirements.
• Responsible for updating QA Guidelines and definitions for each campaign.
• Facilitates internal calibration.
• Ensures that Client and Company requirements for Quality Assurance, as well as the Department’s goals / objectives are met.
• Coaches, mentors, and conducts one-on-one discussions with agents regarding work ethics, productivity, performance, and career growth.
• Provides feedback in a positive and professional manner.
• Provides recommendation for campaign process improvement to facilitate call quality.
• Participates in call calibration with the client to ensure that all guidelines are being met with a standard quality.
• Responsible for escalating defined issues via the quality escalation tool available.

October 2006 – June 2008: (Epixtar (Philippines) Telephone Sales Representative

Metris, CCB,...

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Employment

Transcom Worldwide
Quality Assurance Specialist
2009 - 2011
• Identifies all issues or roadblocks that will prevent the Quality team from meeting client requirements. • Responsible for updating QA Guidelines and definitions for each campaign. • Facilitates...

Education

Siena College of Taytay Rizal
Bachelor of Science in Business Administration
2002 - 2005
College of the Holy Spirit
Bachelor of Arts in Psychology
2000 - 2002
Cainta Catholic College
Elementary and High School
1990 - 2000
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Quality Assurance Analyst Transcription Encoder English Tutor Virtual Assistant
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Jan Ruzzel Valenzuela | Elance

Jan Ruzzel Valenzuela