Highly self-motivated, detail oriented, very organized, dependable, quick and efficient.
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Had been in the call center industry since 2005. Jan was able to take sales and customer service calls from different parts of English-speaking countries worldwide. Monitored, evaluated and transcribed agent's calls for client's quality satisfaction.
Taking each task as a challenge to improve my skills and capability to do more.
"Only Integrity and professionalism!"
Aug 13, 2015|Other - Administrative Support|Private|Completed
Jul 10, 2015|Virtual Assistant|Private|Working
Jul 7, 2015|Virtual Assistant|Private|Working
May 11, 2015|Virtual Assistant|Private|Completed
May 2011 -- September 2012: (TRG/ Convergys Phils.) Expert Problem Solutions/ Quality Assurance Analyst
January 2011 April 2011: (Amberbase Solutions Inc.) Sales Executive/QAS/ Sales Verifier
Responsible for generating leads and looking for prospects for Web Design and Search Engine Optimization. Responsible for doing outbound calls to Australian businesses and creating proposals.
July 2009 January 2011: (Transcom Worldwide) Quality Assurance Specialist
October 2008 June 2009: (CALLWORKS International) Quality Assurance Analyst
Identifies all issues or roadblocks that will prevent the Quality team from meeting client requirements.
Responsible for updating QA Guidelines and definitions for each campaign.
Facilitates internal calibration.
Ensures that Client and Company requirements for Quality Assurance, as well as the Departments goals / objectives are met.
Coaches, mentors, and conducts one-on-one discussions with agents regarding work ethics, productivity, performance, and career growth.
Provides feedback in a positive and professional manner.
Provides recommendation for campaign process improvement to facilitate call quality.
Participates in call calibration with the client to ensure that all guidelines are being met with a standard quality.
Responsible for escalating defined issues via the quality escalation tool available.
October 2006 June 2008: (Epixtar (Philippines) Telephone Sales Representative
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