Find freelancers. Lose those costly delays.

With 1.7 million freelancers, we'll match you with the perfect talent.

or, Register with Elance »

Jarrod Molloy | Elance
 
176985602337900
Last Sign-in: Jun 15, 2015

Jarrod Molloy

Helpdesk IT / Customer Support Professional
   New Zealand
  |   Taupo, Bay of Plenty
  |  7:47 pm Local Time

Overview

Minimum Hourly Rate $24

With more than 15 years experience in Telecommunications /IT / Client Support Roles
I have been involved in break/fix and repair of computers .I am familiar with Windows 7/ XP/ 2000/ 98/ Mac OSX /Linux operating systems., ADSL ,Wireless , Troubleshooting Computer Hardware/ Software Faults,Viruses TCP/IP Networking Protocols .I have also worked with AS400 ,UNIX ,Oracle Databases .
In the last 15 years I have become a highly experienced and Professional Individual that is very Customer Serviced focused and orientated towards Client...

Read More »
Sep 9, 2012|Technical Support|Private|Completed
|
5.0
Jul 31, 2012|Technical Support|Private|Completed
|
5.0
Jul 28, 2012|Technical Support|Private|Completed
Jul 25, 2012|System Administration|Private|Working

View All »

Skills (10)

Tested
Helpdesk Support
Customer Service
Customer Service Test
My Score
avg
Email
Email Etiquette Certification
My Score
avg
Passed
Linux System Administration
Phone Support
Telephone Etiquette Certification
My Score
avg
Wi-Fi
Network Security
Mac OSX Administration
Windows XP Administration
Computer Skills

Service Description

15 years customer service experience
4 years Telecommunications Experience
10 years technical support experience
Proficient with Windows 7, XP, 2000, 98, Vista,Linux,Mac
Competent with Zimbra, Nagios, Zendesk ,Kayako ,PB Works
Extremely organized to handle several projects at once
Self motivated with strong working ethics
Very Proficient in the technical side of computer hardware/software
Confident and competent with all aspects of customer service
Excellent communicator and building good rapport with clients
Likes to work in an environment that is highly organized
customer focus orientated and understanding client needs
Applies time management
Good at working in a team environment




Read More »

Employment

Mac IT Consulting Pty Ltd,Australia
Helpdesk/ IT Support Technician - O'Desk
2012 - 2015
General Support issues Supporting Corporate and Small/Medium Business Clientele Answering calls promptly for all First/2nd level helpdesk queries. Maintaining software and troubleshooting...
CacheFly Networks LLC
Helpdesk,Network Monitoring- Freelance O'desk
2009 - 2014
Monitor for alarms on Nagios ( network monitoring software application for Linux servers ) Monitoring of network services (SMTP, POP3, HTTP, NNTP, ICMP, SNMP, FTP, SSH) , Raid arrays Provide...
Valley Internet, Napa Valley ( Short Term Contract
Tier1 Helpdesk Support -Freelance O'desk
2011 - 2011
Monitor Networks by way of ( Intermapper ) Troubleshoot Wireless Routers by way of remote login Troubleshoot Wireless Antennas by way of remote login Customer Service by way of email and Phone...
Cybershed, Taupo,NZ
Computer Operator
2006 - 2007
Analyze faults in computer hardware/software Rebuilding computers Repair and maintenance of computer hardware Troubleshooting viruses,spy ware within 98, 2000, XP computers on site Providing...
JM Computer Services, Taupo,NZ
Computer Technician
2005 - 2006
Fixing faults in computer hardware / software Providing solutions to customers on technical faults Repair / maintenance of computer equipment Removal of Spy ware,Viruses, Malware Call outs to...
Telstra/ Clear, Auckland,NZ
Support Specialist
2002 - 2003
Managed inbound calls for faults Resolved customer complaints / issues with cable television faults, cable modem, internet and residential phone faults Provided technical support for Saturn Cable...
Telecom New Zealand Ltd
Business Restoration Consultant
1998 - 2001
Customer Services for both Residential and Corporate Departments Operated ICMS (AS 400 based software for Telecom Customer Accounts) Operated various Unix, Oracle based systems Performed...

Education

Waiariki Institute Of Technology
Diploma in Information Technology
2012 - Present
Overview  |  Job History  |  Resume/C.V.

Keywords

My Snapshot
All Categories
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Private
Private
Total
Per Client
Identity
Username
Jarrod101
Type
Individual
Member Since
August 2011
Elance URL
Verifications
0
Jarrod Molloy | Elance

Jarrod Molloy