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Jerome Brynn M. | Elance
 
176985602337900
Last Sign-in: Feb 9, 2015

Jerome Brynn M.

Outstanding Customer Service, Administrative Staff
   Philippines
  |   Cebu City, Central Visayas
  |  5:40 am Local Time

Overview

Minimum Hourly Rate $3

With more than 5 years experience providing best quality customer service to US based customers in BPO industry.

I had more than 2 years experience as a technical support representative. I am very much knowledgeable with networking, hardware and software troubleshooting specifically with printers, cables and internet issues. I also process orders online selling inks, toners, printers, laptops, and upgrade internet service speed and cable subscription to customers. I was also recognized as one of the top sellers or revenue generators.

I got...

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Skills (7)

Tested
Customer Service
My Score
avg
Passed

Employment

Teletech Customer Management Center
Team Leader / Supervisor
2012 - 2014
* Provides quality coaching session to front line agents for continuous improvements on Key Performance Indicator (KPI) such as Voice of the Customer (VOC), Average Handle Time (AHT), First Call...
Teletech Customer Management Cen
Technical Advisor
2012 - 2012
* Provides technical assistance to US based customers regarding cable problems. * Recognized as one of the best Advisors.
Teletech Customer Care Management
Technical Support Representative
2009 - 2012
* Provides technical support assistance to US based customers regarding HP printers. * Troubleshoots hardware, software and networking issues. * Recognized as the Overall Best Agent for 2011.

Education

Saint Paul University System - Surigao
Bachelor of Science in Computer Engineering
- 2009
Overview  |  Job History  |  Resume/C.V.

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Identity
Username
jb_mejia
Type
Individual
Member Since
February 2015
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Jerome Brynn M. | Elance

Jerome Brynn M.