If you need excellent communication skills to a high quality standard, contact me. Professional. Reliable.
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In a nutshell I am super skilled in communication; listening, exploring, supporting and resolving with extensive experience in customer service, support, advocacy and signposting to an impeccable standard.
With a passion for sourcing information, I have research, evaluation and analysis skills. I am good at working within guidelines or using my initiative to work in a way which suits your needs. In my professional life I am known to...
Aug 19, 2013|Research|Private|Working
May 16, 2013|Research|Private|Completed
Mar 24, 2013|Customer Service|Private|Completed
Feb 13, 2013|Virtual Assistant|Private|Working
I have worked with the public in various client facing and telephone support roles with extensive experience in customer service, support, advocacy and signposting to a professional standard.
I am a professional (HND qualified) counsellor and member of the BACP with two years experience face to face, one to one counselling. I currently provide voluntary counselling within a professional organisation alongside building a private online counselling practise.
I am ECDL qualified with profficient computer skills which led to a previous position as freelance e-newsletter editor for New East Manchester and South Manchester Regeneration, part of Manchester City Council. I have administrative experience in office environments including freelance administrative support for the brilliant, succesful graphic design company, doodlelove. I currently provide freelance, home based service as an Internet Image Assessor with company Lionbridge.
I am a creative, resourceful, self motivated person with a background in the creative arts (music) and have an eclectic skillset, which inlcudes; classical training in violin/piano, music technology, sound recording, extensive experience in voice recording and composition; some experience of web design (primarily WYSIWYG software), HTML, photoshop graphic design, seo optimising/editing web copy using google keyword tool and social media marketing.
My varied experience demonstrates my capacity to develop new skills. I am a fast learner and a...
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Web design, SEM & SEO, Facebook business page
2010 - Present
Website design (WYSIWYG) www.joshuaenkin.com
Graphics & image editing - Adobe Photoshop.
Collaboration with graphic design company, doodlelove.
SEO optimising & editing web copy - google keyword...
New East Manchester/South Manchester Regeneration
Email Newsletter Editor
2008 - 2011
Design, edit & format e-newsletter.
Source & compile arts & culture news items.
Use of marketing software.
Formatting and uploading image files.
Maintain newsletter recipient email contact...
Women's Domestic Abuse Helpline
2009 - 2009
Support & sign posting for users of the service.
Liaise with agencies and refuges.
Domestic abuse training.
Telephone listening skills training.
Introduction to legal and welfare system....