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Katy H. | Elance
 
176985602337900
Last Sign-in: Jul 28, 2014

Katy H.

Excellence in Communication = Effective Support
   United Kingdom
  |   Manchester, Levenshulme
  |  4:08 pm Local Time

Verified Freelancer

Katy H.'s identity has been verified.  Learn More

Overview

If you need excellent communication skills to a high quality standard, contact me. Professional. Reliable.

In a nutshell I am super skilled in communication; listening, exploring, supporting and resolving with extensive experience in customer service, support, advocacy and signposting to an impeccable standard.

With a passion for sourcing information, I have research, evaluation and analysis skills. I am good at working within guidelines or using my initiative to work in a way which suits your needs. In my professional life I am known to...

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Aug 19, 2013|Research|Private|Working
May 16, 2013|Research|Private|Completed
|
5.0
Mar 24, 2013|Customer Service|Private|Completed
|
4.9
Feb 13, 2013|Virtual Assistant|Private|Working

View All »

Portfolio

Follow script, record voice message, source and arrange backing music, working within...

Skills (9)

Tested
Customer Service
Phone Support
Email
General Office Skills
administrative skills
evaluation and analysis
communication skills
editing and SEO optimizing web copy
voice talent

Service Description

I have worked with the public in various client facing and telephone support roles with extensive experience in customer service, support, advocacy and signposting to a professional standard.

I am a professional (HND qualified) counsellor and member of the BACP with two years experience face to face, one to one counselling. I currently provide voluntary counselling within a professional organisation alongside building a private online counselling practise.

I am ECDL qualified with profficient computer skills which led to a previous position as freelance e-newsletter editor for New East Manchester and South Manchester Regeneration, part of Manchester City Council. I have administrative experience in office environments including freelance administrative support for the brilliant, succesful graphic design company, doodlelove. I currently provide freelance, home based service as an Internet Image Assessor with company Lionbridge.

I am a creative, resourceful, self motivated person with a background in the creative arts (music) and have an eclectic skillset, which inlcudes; classical training in violin/piano, music technology, sound recording, extensive experience in voice recording and composition; some experience of web design (primarily WYSIWYG software), HTML, photoshop graphic design, seo optimising/editing web copy using google keyword tool and social media marketing.

My varied experience demonstrates my capacity to develop new skills. I am a fast learner and a...

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Employment

Lionbridge
Internet Image Assessor
2012 - Present
Analyse user intention based on search terms. Evaluate relevance & quality of images and relevance of web pages. Apply accurate rating according to Lionbridge guidelines. Work within strict...
Charity in North West
Volunteer counsellor
2011 - Present
Provide one to one face to face counselling. Work within BACP ethical framework. Work within agency policies and procedures. Working with difference training. Domestic abuse training. Safeguarding...
Joshua Enkin
Web design, SEM & SEO, Facebook business page
2010 - Present
Website design (WYSIWYG) www.joshuaenkin.com Graphics & image editing - Adobe Photoshop. Collaboration with graphic design company, doodlelove. SEO optimising & editing web copy - google keyword...
doodlelove
Administration support
2012 - 2012
New East Manchester/South Manchester Regeneration
Email Newsletter Editor
2008 - 2011
Design, edit & format e-newsletter. Source & compile arts & culture news items. Use of marketing software. Formatting and uploading image files. Maintain newsletter recipient email contact...
Women's Domestic Abuse Helpline
Helpline volunteer
2009 - 2009
Support & sign posting for users of the service. Liaise with agencies and refuges. Advocacy. Domestic abuse training. Telephone listening skills training. Introduction to legal and welfare system....

Education

The Manchester College
HND - Counselling
-

Keywords

Customer service
chat support
instant chat
telephone etiquette
email etiquette
communication skills
administrative skills
research
evaluation and analysis skills
editing and SEO optimising web copy
My Snapshot
1
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
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Private
Private
Total
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Identity
Username
JBHarris
Type
Individual
Member Since
February 2013
Elance URL
Verifications
0
Katy H. | Elance

Katy H.