Katy H. | Elance
Last Sign-in: Jul 28, 2014

Katy H.

Excellence in Communication = Effective Support
   United Kingdom
  |   Manchester, Levenshulme
  |  8:22 pm Local Time


If you need excellent communication skills to a high quality standard, contact me. Professional. Reliable.

In a nutshell I am super skilled in communication; listening, exploring, supporting and resolving with extensive experience in customer service, support, advocacy and signposting to an impeccable standard.

With a passion for sourcing information, I have research, evaluation and analysis skills. I am good at working within guidelines or using my initiative to work in a way which suits your needs. In my professional life I am known to be hard working and a perfectionist. I go that extra mile to achieve the highest possible standard.
Service Description
I have worked with the public in various client facing and telephone support roles with extensive experience in customer service, support, advocacy and signposting to a professional standard.

I am a professional (HND qualified) counsellor and member of the BACP with two years experience face to face, one to one counselling. I currently provide voluntary counselling within a professional organisation alongside building a private online counselling practise.

I am ECDL qualified with profficient computer skills which led to a previous position as freelance e-newsletter editor for New East Manchester and South Manchester Regeneration, part of Manchester City Council. I have administrative experience in office environments including freelance administrative support for the brilliant, succesful graphic design company, doodlelove. I currently provide freelance, home based service as an Internet Image Assessor with company Lionbridge.

I am a creative, resourceful, self motivated person with a background in the creative arts (music) and have an eclectic skillset, which inlcudes; classical training in violin/piano, music technology, sound recording, extensive experience in voice recording and composition; some experience of web design (primarily WYSIWYG software), HTML, photoshop graphic design, seo optimising/editing web copy using google keyword tool and social media marketing.

My varied experience demonstrates my capacity to develop new skills. I am a fast learner and a perfectionist dedicated to achieving excellence in my working life. Passionate about maintaining a high standard of work with 100% commitment, I am enthusiastic about providing; customer service and support via phone, email and instant chat; administrative support; research, facts or information sourcing services.

The Manchester College
HND - Counselling
Internet Image Assessor
2012 - Present
Analyse user intention based on search terms. Evaluate relevance & quality of images and relevance of web pages. Apply accurate rating according to Lionbridge guidelines. Work within strict time-limits.
Charity in North West
Volunteer counsellor
2011 - Present
Provide one to one face to face counselling. Work within BACP ethical framework. Work within agency policies and procedures. Working with difference training. Domestic abuse training. Safeguarding children training. Team meetings. Conduct mental health assessments. Conduct patient experience questionnaires. Complete BLF monitoring forms. Use manual and computerised filing systems. Maintain client confidentiality according to data protection law. Fullfill all other administrative duties, such as time sheets, booking system, client letters and other records.
Joshua Enkin
Web design, SEM & SEO, Facebook business page
2010 - Present
Website design (WYSIWYG) www.joshuaenkin.com Graphics & image editing - Adobe Photoshop. Collaboration with graphic design company, doodlelove. SEO optimising & editing web copy - google keyword tool. SEM. Social media marketing (Facebook business page). Email communication skills. Phone communication skills.
Administration support
2012 - 2012
New East Manchester/South Manchester Regeneration
Email Newsletter Editor
2008 - 2011
Design, edit & format e-newsletter. Source & compile arts & culture news items. Use of marketing software. Formatting and uploading image files. Maintain newsletter recipient email contact database. Basic HTML & hyperlinks E-communication & phone communication skills.
Women's Domestic Abuse Helpline
Helpline volunteer
2009 - 2009
Support & sign posting for users of the service. Liaise with agencies and refuges. Advocacy. Domestic abuse training. Telephone listening skills training. Introduction to legal and welfare system. Safeguarding adults training. Logging calls on database. Use computer and manual filing systems.
Payment Terms
None specified
Katy H. | Elance

Katy H.