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Jerry B. | Elance
 
176985602337900
Last Sign-in: Apr 15, 2012

Jerry B.

*EXTREMELY EFFICIENT* TECH SUPPORT/CSR/DATA ENTRY
   United States
  |   Lancaster, OH
  |  11:15 pm Local Time

Overview

Minimum Hourly Rate $11

Extensive technical support and customer service experience in both on-site and virtual call center environments.

Completed the following CIS Degree coursework at DeVry University (Cumulative G.P.A. - 3.56/4.0):
Visual Basic 6.0
Database Management
COBOL I & II
Advanced COBOL Programming
Systems Analysis I & II
Operating Systems - MVS/JCL
Programming in C
Small Systems Architecture

Adept in handling difficult or stressful situations that may arise
Effective in both verbal and written communications
Willingness to listen to, and learn from...

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Skills (10)

Tested
Helpdesk
Customer Service
Computer Skills
Computer Aptitude Test
My Score
avg
Computer Skills Test
My Score
avg
English Spelling
English Spelling Test (U.S. Version)
My Score
avg
Bookkeeping
English Grammar
Email
General Office Skills
Knowledge of Microsoft Office
Microsoft Excel

Employment

DISH Network (EchoStar Satellite LLC)
Technical Support & Customer Service Rep
2011 - 2012
Provide quality customer and technical service through one-call resolution and establishing long-term customer relationships; Accurately respond to customer questions regarding billing and payments...
CheckFree Corporation / Fiserv, Inc.
Implementation Engineer/Project Manager/Help Desk
1999 - 2010
[August 2006 to February 2010 - Implementation Engineer]: Support of production & certification environments (OS/390 mainframe) - including but not limited to, monitoring the job schedule for the...

Education

DeVry University
Computer Information Systems
1997 - 2000
Southeastern Business College
Associate Degree - Accounting
1990 - 1993
Southeastern Business College
Associate Degree - Business Administration
1990 - 1993
Overview  |  Job History  |  Resume/C.V.

Keywords

My Snapshot
Elance Level
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  • 12 months
  • Lifetime
Jobs
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Identity
Username
jdb1018
Type
Individual
Member Since
April 2012
Elance URL
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Jerry B. | Elance

Jerry B.