Extensive technical support and customer service experience in both on-site and virtual call center environments.
Completed the following CIS Degree coursework at DeVry University (Cumulative G.P.A. - 3.56/4.0):
Visual Basic 6.0
COBOL I & II
Advanced COBOL Programming
Systems Analysis I & II
Operating Systems - MVS/JCL
Programming in C
Small Systems Architecture
Adept in handling difficult or stressful situations that may arise
Effective in both verbal and written communications
Willingness to listen to, and learn from...