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Jennifer G. | Elance
 
176985602337900
Last Sign-in: May 1, 2013

Jennifer G.

Jill of All Trades
   United States
  |   Rochester, NY
  |  9:44 pm Local Time

Overview

Minimum Hourly Rate $10

Computer literate with the ability to quickly learn customer service software applications.
Professional verbal and written communication skills.
Hardworking and energetic; flexible; adapt easily to change of environment and work schedule.
Strong call center skills with a dedicated ability to multi-task a variety of responsibilities
Fluent in Spanish Proficient in MS Office 40 wpm Typing Speed

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Portfolio

Skills (10)

Tested
Call Center Skills
Computer Skills
Customer Service
Customer Service Test
My Score
avg
Passed
General Office Skills
Office Skills Test
My Score
avg
Passed
Knowledge of Microsoft Office
Phone Support
Telephone Etiquette Certification
My Score
avg
Time Management
U.S. Culture
U.S. Culture and Etiquette Test
My Score
avg
Passed
Web Services
Windows Mobile

Service Description

Answer phones, emails and chats to respond to orders, general customer inquiries, invoice questions and customer complaints. Project a professional and positive company image through phone/ email interaction.

On my previous jobs, I have interacted with a diversified group of people and always maintained a professional manner in everything that I do. This exposure enhanced my organizational skills. I am bilingual (English and Spanish) which has an added value in communicating with customers particularly in resolving problems.

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Employment

DebtorWise Foundation
Bilingual Customer Service Rep
2012 - 2012
Answered inbound calls and assisted callers who had specific inquiries about bankruptcy education Registered customers for on-line and telephonic credit counseling courses Transferred calls...
King Teleservices
Call Center Agent
2009 - 2011
Answered phones in a professional and timely manner Responded to callers inquiries regarding New York City government services and policies Researched requested information using available...
The Webster Apartments
Front Desk Clerk
2008 - 2009
Greeted and directed all visitors, including vendors, clients, job candidates and guests Made reservations, checking-in/ out guests in a timely manner Performed general administrative...
Language Line Service
Customer Service Agent
2008 - 2008
Received an extremely high volume of calls Routed calls to the appropriate language interpreter Served as a link, between customers and interpreters Performed data entry using company...
Wentworth Property Management
Office Assistant
2007 - 2007
Performed administrative and office support activities Ensured that management office was organized Responded to tenants complaints and requests Specifically responded to site visits and...

Education

Katharine Gibbs
Business Administration (Marketing Concentration)
2006 - 2008
Delaware Valley Job Corps Center
Clerical Occupations - Vocational Training
2001 - 2002
Liberty High School
High School Equivalency Diploma
- 2001

Keywords

Bilingual Customer Service Representative
Call Center Agent
Administrative/Office Assistant
Appointment Setter
Data Entry
My Snapshot
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Elance Level
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Identity
Username
Jen4life
Type
Individual
Member Since
June 2012
Elance URL
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Jennifer G. | Elance

Jennifer G.