I'm a seasoned young professional equipt with extensive experience in all aspects of Sales and Customer Service. Im that irresistible combination of aggressive, likeable, relentlessly positive, and fearless. I am a proven expert in cold calling may it be warm or cold. I have been in the BPO industry for almost 5 years and handled B2B, B2C, Appointment Setting, Lead Generation, Financial, Upselling, Cross selling, Order Taking, Telesales, Telemarketing and Closing for customers in UK, USA, Canada, Europe, Australia, Malaysia and Singapore....
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Jul 7, 2013|Web Content|$100|Completed
Jun 26, 2013|Web Content|$50|Completed
Aug 9, 2012|Other - Administrative Support|$185|Completed
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Jul 11, 2012|Other - Sales & Marketing|$25|Completed
I have been a customer service representative for both inbound and outbound sales, a call center agent, reservation sales agent and an account specialist.
As a customer service representative and a call center agent for both inbound and outbound sales I handled order taking calls basically infomercial,B 2 B, (SEO)search engine optimization, cold calling selling mortgage through appointment setting and a telemarketer for magazine and newspaper subscription.
As a reservation sales agent I represent the company by coordinating all aspects of priority club programs and serves as a liaison between guest and hotels in order to maintain member satisfaction and deliver individualize customer experience by focusing on finding hotel accommodations that will best fit our guest needs.
As an account specialist I handled financial calls that involves credit cards, assisting customers inquiry with regards to payment details, account history as to when customer made the purchase when it's made and done and selling add ons such as different kind of protection.
I have been consistently part of the top agent who gives the most revenue to every company I've worked with and I am trully proud to say that I've been an asset to them.
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Odesk- Jordan Trading Gmbh
Freelancer- Client Relations Manager
2012 - 2013
Client Relations Manager-
Here's the link: https://www.odesk.com/users/~0111e562c71004338c
- Calling prospects and offering company's booth designing/building services....
Odesk- Rize Associates Damansara Perdana
Freelancer-Lead Gen and Appointment Setting Expert
2012 - 2013
Lead Gen and Appointment Setting Expert
-Here's the link: https://www.odesk.com/users/~0111e562c71004338c
-Calling property owners for the purposes of securing property...
First Source Solutions Ltd.
2010 - 2011
- Taking financial calls that involves credit cards
- Assisting customers inquiry with regards to payment details; account history regarding the ins and out of their purchase as...
Apac Customer Service
2009 - 2009
- Taking calls for publishing account
- Assisting customers in placing newspaper subscriptions and converting cancellations into saves
- Convincing customer to enroll credit...
Intercontinental Hotel's Group
Reservation Sales Agent
2007 - 2008
- As Reservation Agent, accepts reservations and convert as much calls to sales
- Represents the company by coordinating all aspects of priority club programs and serves as...
Noble Trends Unbound
Call Center Agent - Outbound
2006 - 2007
- Make sales for the accounts or clients assigned
- Meet the requests or requirements of clients to maintain good business relationships
- As Closer, convert as much call...
Cyber City Teleservices Ltd.
Call Center Agent - Inbound
2005 - 2005
- Take orders by capturing customerís information and mode of payment and taking non-order calls by answering customers concern like inquiry and cancellation
University of Baguio
Bachelor of Science in Commerce
1999 - 2003
Call Center Skills
Customer Service Skills