A VIRTUAL ASSISTANT is a highly-skilled, independent professional who provides administrative, technical and/or creative business support services to clients around the globe.
At EXCELLA VIRTUAL BUSINESS SERVICES, we are your off-site administrative professionals.
Do you need an administrative assistant, but ...
* don't have the space to hire one in-house
* don't want to pay fringe benefits for a full-time employee
* don't have the office software and/or equipment needed to run your business
* want to have a life instead of being chained to your desk with pesky but
essential day-to-day business record-keeping
EXCELLA Virtual Business Services is your answer!
EXCELLA's founder, Jennifer Lee Smoker, has been making the lives of busy professionals like yourselves run like a well-oiled machine for 30 years. She thrives on creating order from chaos, and is here to help you remember why you really wanted to go into business in the first place!
Our company is ranked 546 out of 10,565 companies in the Administrative Services Category.
Services offered by EXCELLA Virtual Business Services include, but are by no means limited to:
MARKETING SUPPORT: Our seasoned yet fresh approach to marketing support can increase your clientele and free up your valuable time to service your customers. We'll make your next presentation shine by giving it that polished professional flair which is sure to capture your audience and effectively promote all your products and services.
BUSINESS WRITING, EDITING and PROOFREADING: We'll expertly proof, edit, type (and we're happy to draft) all your correspondence, emails, pleadings, manuscripts, policy and procedure manuals (and anything else that you've got on your plate!), thus allowing a more professional edge to all your business communications. Check our test scores below to see our high ranking in the English language arena.
BOOKKEEPING: EXCELLA can take over all your bookkeeping, accounts payable and accounts receivable. Let us worry about payroll so YOU can worry about the important tasks of running your business.
EVENT PLANNING: Jennifer Smoker has a well-earned reputation for being your "go-to" person when it comes to company events and outings, business meetings large and small, unforgettable real estate open houses, fund-raisers and even personal events such as wedding planning, anniversary parties, bridal and baby showers. Let's not forget that wonderful family vacation that you will finally have time to take as a result of the extra time on your hands that Jennifer will provide you!
OFFICE MANAGEMENT: We'll schedule appointments for you (and your staff), manage your calendar, email and social media, give you tips on organizing your desk or implementing a record-keeping system that takes the hand-wringing out of finding information on the spot. Your business will run more smoothly than ever with our caring assistance.
The tasks elaborated upon above are merely a smattering of services that EXCELLA is qualified and prepared to provide. Below is a more comprehensive listing of our services we proudly offer:
> Virtual Administrative Services
> Legal Secretarial Services
> Personal Assistant Services
> Family Assistant Services
> Corporate Planning (Meeting Scheduling, Travel Arrangements, Rental Car, Hotel Arrangements for all participants)
>Vacation planning for families (Destination, activities, travel arrangements, rental transportation, lodging, itinerary (approved by family in advance) arrangements for greeter at all airports
>Event planning (parties, bar mitzvahs, weddings, funerals, wakes, graduation celebrations, baby and wedding showers, seasonal parties)
Corporate Event planning
>Real Estate Assistance (open house planning, real estate documents, assist with closing, virtual assistance)
>Legal Virtual Assistant - all facets of running an active law partner's practice from a receptionist to a first or second year associate's level
> Call center duties
> Full-charge Payroll, including interaction with taxing authorities
> Transcription - Legal, Medical and General (Interview and Focus Group, etc.)
> Mass marketing and Email campaigns
> Article writing
> Social media maintenance
> Editing and proofreading
> Business card creation
> Brochure creation
> Logo creation
> Assistance with Business Plan creation
> Word Processing (light or heavy, familiar with keeping track of versions and
marking changes made - use either track changes in MS Word or
> Power Point Presentations
> Sales Force maintenance (or any of a multitude of CRM software)
> VOIP telephone experience - will handle all phones for client as receptionist
> Heavy client contact
> Bulk mailing
> Advertising campaigns
> Concierge Services
> Gift and grocery Shopping Services
> Change of residence planning
> Office lease negotiations
> Internet research
> Academic papers typed and fact-checked
> Resumes/CVs typed
> Submit manuscripts to publishers
> Customer service (inbound and outbound)
Professional Recognition and Education:
Jennifer Smoker was named the NATIONAL ASSOCIATION OF PROFESSIONAL WOMEN'S 2013-2014 "Woman of the Year" for Commitment to Excellence in her Profession.
She's taken the International Insurance Institute's "Property," "Casualty," and "Personal Lines," courses and passed their difficult essay tests, each with an "E" for Excellent grade.
In addition, Jennifer has obtained a certificate in the Management Style of Speaking Course called "Model-Netics."
EXCELLA is a member of the Southern Lancaster Chamber of Commerce.
When you make the decision to fill your independent contractor needs with Excella Virtual Business Services, you may expect an individual who is:
calm and collected
trained in proper telephone, e-mail and correspondence etiquette
an out-of-the-box thinker
able to work independently, yet asks questions when needed
organized to the extreme
utilizes a to-do list (with the knowledge that it will change as priorities change)
ALWAYS knows where her supervisor can be located (yet does not disclose this fact to clients unless required)
able and willing to lend a hand when and where needed
takes pride in the accuracy of her work and meeting deadlines
happily helps co-workers learn how to do a task more efficiently (i.e., does not keep information to herself so she looks good)
We are honored to be retained by each and every client, no matter how small the job (it is high on our priority list because it is important to YOU!).
We will put a professional and memorable face on your business to your clients, both existing and potential.
We are one-hundred percent (100%) committed to preserving the confidential nature of both yours and your clients' valuable data. Ask us to detail the stringent security practices that we have installed and adhere to on a daily basis in order to avoid falling victim to a security breach.
Make a wise decision for you and your company - retain EXCELLA Virtual Business Services today!
International Virtual Assistant's Association
National Organization of Professional Women
Catonsville Senior High School
Noble Manufacturing Inc.
2010 - Present
- Full charge AP/AR (QuickBooks 2011 Premier)
- Monitor invoicing
- Weekly payroll and IRS filings and payment
- Order supplies as necessary
- Human Resources: Created Employee Manual which was rolled out in
Created variety of HR forms
Maintain personnel files
Coordinate yearly health insurance plan renewal
Maintain Health Insurance files in accordance with HIPPA guidelines
2012 - 2013
Fox is an online professional transcription service. Transcribe audio files in my spare time. Types of audio transcribed include, but are not limited to:
2011 - 2012
Please view my profile for clients.
77 West Street Partnership
2008 - 2010
Administrative assistant to five lawyers
AP/AR for partnership
Executive Secretary to Managing Partner
Monitored litigation docket
Created new client intakes
Scheduled meetings, court dates
Client files kept up to date
Managing Partner's personal finances
Bulk mailings (promotional nature)
Inventoried and ordered office supplies
Used transcription Skills
As I understand that the partnership has dissolved and the lawyers have gone their separate ways, it is impossible to verify this entry.
Gallagher Evelius & Jones LLP
Executive Legal Secretary
2005 - 2007
Executive Legal Secretary to two top partners in the firm and a paralegal as well. One partner focused on labor issues, health care law, employment law, corporate law, tax law and was in charge of the refurbishing of our office suite. The other partner was Executive Counsel to a large corporation nearby, and also practiced corporate law. The paralegal was involved in public finance transactions. I used general legal secretary skills such as client contact, document preparation, maintenance of lawyers' calendars, meeting arrangments, distribution of documents to team members, editing of documents, heavy transcription, input lawyers' time, invoiced lawyers' clients.
Piper Rudnick LLP
Executive Legal Secretary to Liz McKennon
1988 - 2004
- Secretary to Managing Partner of Public Finance Department
- Extensive client contact
- Coordinated deal closings
- Kept calendar of all deals
- Kept attorneys calendar
- Issued first drafts of deal documents and closing documents
- Maintained departmental monthly reports
- Responsible for billing lawyers clients
- Coordinated departmental functions (Christmas party, summer picnic, etc.)
- Coordinated large holiday card mailing yearly
- Assisted with budget preparation
- Assistant to two associate lawyers as well
Number of Employees
Because EXCELLA works on an "as needed basis," and only when you have work, hiring us is a prudent financial move. Our clients pay only for work done, and save the cash normally paid on behalf of an employee for benefits, equipment used and maintenance thereof, and office supplies and heaven forbid, short or long-term disability! What a cost savings!
We'll save you valuable time because you will not have to hire and train temporary help,
Our general business rate is always negotiable, however we do ask for a 5% retainer to be placed in Escrow for unusually large or complex projects.
H. Brisbin Skiles LLP, Owner
Brutscher, Foley, Milliner & Land, LLP, Partner
Worked together in assembing corporate book; he approved Staff Manual that I wrote for legal compliance.
77 West Street Partnership, Associate
77 West Street Partnership, Managing Partner
I was this lawyer's right hand for two years.
Spectrum Behavioral Health, Psychologist
Delivered self-written book of poetry to be used in his mental health practice.
Coldwell Banker, Broker
Assisted Ms. Jackson over a long term period in a wide variety of real estate aspects, from updating contracts on a last-minute basis to arranging open house preparations, calendar management, travel arrangements for out of town clients, preparation of marketing material, etc.
Gallagher Evelius & Jones LLP, Human Resources Administrator
She is the Human Resources Director at Gallagher Evelius & Jones and would be happy to be a reference for me.
Gallagher Evelius & Jones LLP, Esquire
Mr. Gilstein is a top partner at the firm of Gallagher, Evelius & Jones, LLP. He oversaw the construction of a new floor of the firm, and was responsible for choosing the firm's health care coverage. He relied heavily upon me to keep up with his work, know what he needed before he needed it, and maintain a sense of confidentiality about everything we worked on.
Elizabeth McKennon, Esquire
McKennon, Shelton and Henn LLP, Partner
I worked with this lawyer for nearly 15 years. I was her right hand.
Alex Brown, Account Representative
Public Finance Transactions
Maryland Health and Higher Educational Facilities , Executive Director
Issuer of multi-million dollar bond deals in state of Maryland concentrating on schools, health care facilities and governmental bodies.
Maryland Health and Higher Educational Facilities , Chairman
Issuer of multi-million dollar public finance bond issues for institutions of higher learning, health care facilities and government agencies in the State of Maryland.
Maryland Casualty Insurance Company, Administrator, HR
HR Assistant, maintained personnel files, assisted with yearly regional budget preparation.