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Jennifer P. | Elance
 
176985602337900
Last Sign-in: Feb 3, 2015

Jennifer P.

Experienced Office Professional
   United States
  |   Zanesville, OH
  |  7:44 am Local Time

Overview

Minimum Hourly Rate $16

I am an experienced office professional who would like to try her hand at Freelance office work. For the past 12+ years I have been in the banking field and most recently was a Mortgage Loan Processor. Prior to that I was in Customer Service and handled both personal and business customers. I evaluated the Customer Service Department and played an integral role in restructuring the department and helped bring a 89% dropped call ratio to a 4% dropped call ratio (or less) within a year.

Data entry, editing, transcription, proofreading,...

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Portfolio

Sample showing MS Word doc

Skills (10)

Tested
Microsoft Word
My Score
avg
Resume Writing
My Score
avg
Administrative Assistant
My Score
avg
Customer Service (Call center env.)
My Score
avg
Passed
Computer Competency
My Score
avg
Passed
Customer Service
My Score
avg

Service Description

My recent background is in Residential Lending, processing and closing home loans. I do have Customer Service experience (quite a bit actually) and just generally like a challenge. I enjoy helping and assisting others and get satisfaction in seeing them succeed.

I have done transcription, data entry, billing, some accounting - just about any type of office work you can think of. I worked for several years as a professional temporary assistant because I enjoyed the variety of work I was offered. The last 12+ years has been just in the banking field.



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Employment

Advantage Bank
Residential Mortgage Processor/Closer
2011 - 2014
Gathers data and necessary documentation for loan approval Processes subordination requests Oversees completion of loan title work and all necessary documents to schedule closing with...
Advantage Bank
Customer Service Specialist
2007 - 2011
Established new format and procedures for department after restructuring Trained new employees for department and created training manual and weekly assessments Inbound call center customer...
Peoples Bank National Association
Customer Service Representative
2006 - 2007
Inbound call center customer service including balances, general questions and verbal loan payoffs Process child support payments weekly, monthly and one time directives Visa card...
Unizan Bank
Customer Service Representative
2003 - 2006
Inbound call center customer service including account balances and questions CD/ IRA interest rates and procedures Debit card orders and card blocking Internet Banking log-in resets...
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Data Entry
Office
Typing
Microsoft Word
Virtual Assistant
Word Processing
Microsoft Excel
Customer Service
Real Estate
Lending
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  • 12 months
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Identity
Username
jennielee71
Type
Individual
Member Since
January 2015
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Jennifer P. | Elance

Jennifer P.