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Jennifer Barcena | Elance
 
176985602337900
Last Sign-in: Jun 11, 2015

Jennifer Barcena

Communications/Sales Coach, Team Leader
   Philippines
Cabadbaran City

Overview

Minimum Hourly Rate $4

I am a graduate of Polytechnic University of the Philippines major in Marketing minor in management and advertising. A highly personable customer service representative with more than 5 years of experience in account management, team lead, coaching, sales processing, and call-center operations within the insurance, technical, telecommunication, customer care and financial industries.

• Talent for identifying customer needs and presenting appropriate company product and service offerings.
• Meet and exceed clients’ expectations, to give...

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Skills (10)

Tested
Communications
Content Writing
ESL Teaching
English Tutoring
Erotica Writing
Essay Writing
Fiction Writing
Filipino
Filipino - Visayan Dialect
Ghostwriting

Employment

Media Marketing Group
Sales Coach
2014 - 2015
Recieves inbound calls for general inquiry for United States clients Explains billing cycle, payment options and payment arrangements Process payments using Debit Card, Credit Card or Check by...
Convergys Philippines
Transition Coach
2010 - 2014
? Trains new - hires on the floor, a 10-day transition period after product specification training ? Gives pointers and good practices on how to manage all call types ? Prepares modules on how to...

Education

Polytechnic University of the Philippines
Bachelor of Business Administration, Marketing
1997 - 2001
Overview  |  Job History  |  Resume/C.V.

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  • 12 months
  • Lifetime
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Identity
Username
JenniferBarcena13
Type
Individual
Member Since
June 2015
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Jennifer Barcena | Elance

Jennifer Barcena