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Jennifer Peterson | Elance
 
176985602337900
Last Sign-in: Oct 21, 2015

Jennifer Peterson

Administrative/Customer Service Professional
   United States
  |   Waldorf, MD

Overview

I am a military veteran seeking any task/position where I can exercise my eight years of training and experience within the customer service, administration, and information technology fields.

With the skills and values I have learned I hope to provide the best possible customer and client support and contribute greatly to an organizationís success.

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May 12, 2015|Data Entry|$22|Completed
May 12, 2015|Customer Service|$44|Completed

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Skills (10)

Tested
Administrative Assistant
My Score
avg
Passed
Computer Competency
My Score
avg
Passed
Customer Service
My Score
avg

Service Description

My skills and experiences include customer service, data entry, filing/records management, research, troubleshooting, issue tracking and resolution, network management, Information Assurance, inventory/accountability, and training.

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Employment

Federal Reserve Board, Washington, DC
Helpdesk/Office Assistant
2013 - 2013
* Processed user access requests and performed filing and data management of personnel records. * Assisted customers as they came to our office or via phone and E-mail. * Submitted trouble...
U.S Army
Unit Training Manager
2011 - 2012
* Maintained records and training files of incoming and out-processing Soldiers. * Completed daily data entry in the Armyís Digital Training Management System. * Created spreadsheets and trackers...
U.S Army
Network Operations Monitor and Maintainer
2010 - 2011
* Monitored and maintained a wide area network of 15 deployed network provision teams and 700 local area users and computers. * Provided customer service for users by answering help desk calls and...
U.S Army
Platoon Administrative Assistant
2009 - 2009
* Maintained the personnel records of 50 incoming and out-processing Soldiers and officers. * Assisted personnel with administrative actions by completing necessary paperwork and following all...
U.S Army
Help Desk/Information Assurance (IA) Administrator
2005 - 2009
* Provided customer service for users by answering help desk calls and assisting with basic issues to include Microsoft Outlook client, printer errors, active directory accounts, anti-virus...

Education

Prince George's Community College Largo, MD
General Studies, Associate of Arts
2014 - Present
Overview  |  Job History  |  Resume/C.V.

Keywords

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Identity
Username
jennpeterson986
Type
Individual
Member Since
May 2015
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Jennifer Peterson | Elance

Jennifer Peterson