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Jermaine A. | Elance
 
176985602337900
Last Sign-in: Feb 2, 2016

Jermaine A.

Technical Support, Customer Service, Chat / email
   Philippines
  |   Quezon City, NCR
  |  3:19 am Local Time

Overview

Minimum Hourly Rate $16

I am a former Technical Support Officer of droidbox.co.uk and Acompli, a San Francisco based Mobile App Development company.

A well experienced contractor in the fields of Tech Support and Customer Service, I'm also a former employee of an Internet Marketing company which is based in Sioux Falls, South Dakota.

I have experience and work background in Technical Troubleshooting, email handling, text and/or chat like support in different platforms, processing of refund requests, Google Spreadsheets, remotely configuring devices using...

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Portfolio

Technical Support Specialist
Technical Support Officer www.acompli.com
Customer Service and Support; Technical Support www.kgb.com

Skills (10)

Tested
Customer Service
My Score
avg
Passed
Chat Support
Email Response Handling
Troubleshooting
Payment Processing
Email Etiquette
My Score
avg
Passed
Email Handling
My Score
avg
Zopim
Linnworks

Service Description

Technical Support Officer, Customer Service, Chat / email response handling, Troubleshooting, Google Spreadsheets etc.

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Employment

Acompli/ H Media (San Francisco USA)
Technical Support Specialist
2014 - 2015
droidbox.co.uk
Technical Support Officer
2014 - 2015
Tachyon Technologies
Staffing Manager & Team Lead
2012 - 2014
GSC Internet Marketing Company
Technical Support Officer
2011 - 2012
kgb (US)
Customer Service & Support
2010 - 2011

Education

UST
Civil Eng'g
1993 - 1996
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Technical Support
chat
email
Phone Support
Customer Service
Administrative Support
Administrative Assistant
Payment Processing
Order Internet Marketing
My Snapshot
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Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
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Total
Milestones
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Reviews
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Clients
Total
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Earnings
Private
Private
Total
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Identity
Username
Jermaine77
Type
Individual
Member Since
September 2012
Elance URL
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Jermaine A. | Elance

Jermaine A.