Jess is an experienced user experience (UX) researcher and low-fi designer specializing in customer experience and service design. Quite simply, she helps brands stay relevant in over-saturated markets flooded by choice. She thinks of products as service conduits.
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Typically, her work and designs are used for testing, analysis and provide direction to developers and graphic designers.
She helps businesses understand how to build the right products for their customers by conducting user testing continuously from idea generation, along...
Mar 2, 2015|Other - Sales & Marketing|$53,501|Completed
May 22, 2014|Mobile Design|$368|Working
Dec 28, 2013|Marketing Strategy|$275|Completed
Nov 11, 2013|Marketing Strategy|$548|Completed
Conducting interviews and research to define and develop personas that can inform design decisions.
(2) User Testing
In-house and remote user testing at every stage of the design process.
Mental Models, Virtual Walkthroughs, Service Staging, Contextual Interviews, IA, Service Design
Workshops, forums, wiki pages any interactive medium that allows collaboration between teams and users.
(7) User Stories
User stories and use cases help to inform how a product can be designed, used and evolve.
(8) Service Blueprints
Outlining how the service is experienced by all users. Identify each touch-point.
(9) User Flows
Visual representation of the user experience with a particular service.
Composing content for project planning, reporting, web content, blog posts, articles, presentations, user moderation, how-to documents...
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