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Jessy Gem T. | Elance
 
176985602337900
Last Sign-in: Jul 3, 2014

Jessy Gem T.

   Philippines
  |   San Pedro, Laguna

Overview

Minimum Hourly Rate $3

Good communication skills via active listening and probing questions
Excellent communicator with strong time-management and customer needs assessment skills.
4 YEARS of office/customer support experience working within high-volume call center environments.
Very good typing skills
Shares knowledge and encourages development of others to be an effective team player
Able to work efficiently with minimum supervision and under pressure
Knowledge on Microsoft Office Applications
Responsible and committed on any tasks assigned
...

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Skills (10)

Tested
BPO Call Center
Call Center Skills
Call Center Skills Test
My Score
avg
Computer Skills
Customer Service
Data Entry
Email
Email Handling
General Office Skills
Helpdesk
Help Desk Certification
My Score
avg
Microsoft Office

Employment

Nomorerack
Email Support /Customer Satisfaction Survey
2013 - 2014
Handle escalated emails, sends follow-up emails on unresolved issues. Answer any inquiries regarding orders.
GE Capital Retail Bank
Debt Collector/ Customer Service Representative
2011 - 2013
Making outbound collection calls for early stage collections. Handling escalated phone calls Researched and analyzed financial histories to obtain information and advise on resolving credit...
Greendot Corporation
Customer Service
2010 - 2011
Greendot Corporation Customer Service Customer service representative covering 3 line of businesses for prepaid debit cards, Card Activation, Customer Care and Lost and Stolen Assist...
Overview  |  Job History  |  Resume/C.V.

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My Snapshot
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Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
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Identity
Username
jessygem
Type
Individual
Member Since
May 2014
Elance URL
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Jessy Gem T. | Elance

Jessy Gem T.