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Mary Rose Pascual | Elance
 
176985602337900
Last Sign-in: Jun 9, 2013

Mary Rose Pascual

Excellent Customer Service Manager
   Philippines
  |   Manila, National Capital Region

Overview

Minimum Hourly Rate $5

As a dedicated Customer Service Team Manager, I have full understanding of the undertakings of providing an excellent service, for whoever needs my skills and knowledge will I consider as a partner to success. My background in Accounting equips me in analyzing details, recording facts and reporting for decision making whilst my background in Nursing helps lever the human side composed of values such as Integrity, Teamwork and Open Communication.

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Skills (10)

Tested
Customer Service Test
My Score
avg
Passed
Call Center Skills Test
My Score
avg
Passed
Human Resource Certification
My Score
avg
Email Etiquette Certification
My Score
avg
Passed
Payroll Management Test
My Score
avg
Business Writing Skills Test (U.S. Version)
My Score
avg
Passed

Employment

SITEL Philippines
Coach
2010 - Present
• Record, monitor and assess team’s performance and make weekly, monthly and annual report. o SKEP (Skill and Knowledge Enhancement Procedure) is done on a weekly basis for each 8-15 agents that...
SITEL Philippines
Senior Customer Service Professional
2008 - 2012
• Act as the main point person for the Line of Business by providing support to the agents in terms of decision making on product specification, procedures and policies. • Summarize and make...
Tagudin General Capillariasis Hospital
Volunteer Registered Nurse
2008 - 2008
• Actual Bed side care of patients such as bed making, maintaining patient's comfort, attending patient's needs, health teaching, advising for the cooperation of patient's significant others •...
Etelecare Global Solutions
Customer Service Representative
2006 - 2008
• Call clients to inform them about the latest promotions with their phone provider, explain the mechanisms of the promotions, the benefit they would acquire • Help customers find the brand of...
Rex Printing Co., Inc.
Accounts Payable/ Inventory Officer
1996 - 2004
• Prepare Vouchers for Accounts Receivables • Check all deliveries of raw materials for printing that are being delivered to the company • Check, record, keep track with the flow of raw...

Education

Philippine College of Health & Sciences
Bachelor in Nursing
2003 - 2006
Polytechnic University of the Philippines
Bachelor in Accounting - undergraduate (4th level)
1981 - 1985
St. Augustine's School
Secondary Level
1977 - 1981
Overview  |  Job History  |  Resume/C.V.

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Identity
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JesusLovesYou
Type
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Member Since
April 2010
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Mary Rose Pascual | Elance

Mary Rose Pascual