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Selene D. | Elance
 
176985602337900
Last Sign-in: Aug 26, 2015

Selene D.

Virtual Assistant/Customer Service
   Philippines
Pampanga

Overview

Minimum Hourly Rate $8

I am a Business Management graduate in 2010. A started working in the same year, in April 2010 I joined the first BPO company I worked for and stayed for 3 years. I acquired experiences in Sales, Customer Service and Data Entry throughout the years. In 2013, I started to venture the Virtual Assistance industry. I have dealt with both US and Australian companies, I cater my services to Realestate businesses. I am capable to deliver Reports, Data Generation, Phone-to-Public and Appointment Settings for your company.

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Skills (9)

Tested
Customer Service
My Score
avg
Passed
Excel
My Score
avg
Passed
Customer Service (Call center env.)
My Score
avg
Microsoft Outlook
My Score
avg

Service Description

I have 5 years of working experience, 3 years of which I spent in the BPO industry, so speaking and writing in English is not going to be an issue. My experiences in the BPO industry involve skills in Sales, Customer Service, Order Entry, and Appointment Setting. I am also competent to Virtual Assistance tasks as I have worked for a Realestate Company based in US and Australia in the past. I handle the administrative and marketing side of the business. I coordinate with Clients for a more effective processes that can be used to improve the results of our deliverables. I am accustomed with Microsoft Office (Emails, Presentations, Letters, Google+ and some Realestate and Marketing softwares. I am capable to work in shifting and night schedules too.


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Employment

REALPAGE INC. PHILIPPINES
Marketing Associate
2013 - 2014
Oversees the processes of the leasing department. Creates work instructions and ideal week schedules for Assistant Executives. Sends reports and calls prospective tenants for US Rental Companies....
SUTHERLAND GLOBAL SERVICES
Mentor
2010 - 2013
Monitoring and auditing calls, provides assistance and support for CRS in line also on immersion for team management - coaching, creates schedules for team members, facilitate team meetings, and...
GLOBAL STANDARDS ENGLISH LANGUAGE SCHOOL
Basic English Teacher
2011 - 2012
Teaching knowledge in Basic English subject grammar, pronunciations, proper conversations and communications, ensure that all students learn and meet company standards and qualifications for...

Education

AMA Computer College
Business Management
2008 - 2010
Overview  |  Job History  |  Resume/C.V.

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Identity
Username
jezdeleon
Type
Individual
Member Since
July 2015
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Selene D. | Elance

Selene D.