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Jonalyn S. | Elance
 
176985602337900
Last Sign-in: Jun 6, 2014

Jonalyn S.

Expert Customer Service Representative
   Philippines
  |   Muntinlupa City, n/a
  |  8:25 pm Local Time

Overview

Minimum Hourly Rate $8

I have 7 years work experience in the BPO industry. I handled US, UK and Australian accounts. Experience with insurance, directory assistance and telco companies.
I am fluent in English and I have extensive knowledge of grammar. I have presence of mind and patience while dealing with customers. I have ave in-depth knowledge about the organization for which I am working. I have proper focus while handling or responding to clients. I have good behavioral skills

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Skills (5)

Tested
Customer Service
Customer Service Test
My Score
avg
Passed
Phone Support
Telephone Etiquette Certification
My Score
avg
Passed
Email
Email Etiquette Certification
My Score
avg
Passed
English
English Vocabulary Test (U.S. Version)
My Score
avg
Passed
General Office Skills
Office Skills Test
My Score
avg

Service Description

Equipped with 6 years working experience in the BPO industry. I handled US, UK and Australian accounts. Experience in inbound and outbound calls, chat and email support and virtial assistance. Excellent customer service and communication skill. Knowlegeable in MS Office (Word, EXCEL), Web Research and Data Entry. I am hardworking, trustworthy and can leverage to anyone. I am willing to start immediately.

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Employment

Convergys Philippines
Acting Team Leader for Escalations
2011 - Present
As an Acting Team Leader in Escalations, we are the ones who take the escalated calls from agents. We are responsible for providing service in response to escalation notification procedures. We...
APAC Customer Care Services
Customer Service Associate
2010 - 2011
Handles calls from medical providers. Line of Business: Insurance
Teletech
Subject Matter Expert
2009 - 2010
Handle Australian Telco Account. Providing excellent customer service for Billing and General inquiries.

Education

San Pedro College of Business Administration
Bachelor of Arts in Psychology
-
Overview  |  Job History  |  Resume/C.V.

Keywords

Experience in chat and email support. Excellent customer service and communication skill. Knowlegeable in MS Office (Word
EXCEL)
Web Research and Data Entry. Virtual Assistant.
My Snapshot
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Identity
Username
jhosuitado12
Type
Individual
Member Since
August 2013
Elance URL
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Jonalyn S. | Elance

Jonalyn S.