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Rejoice P. | Elance
 
176985602337900
Last Sign-in: Jul 26, 2015

Rejoice P.

Appointment Setting, Customer Service and Sales
   Philippines
  |   Antipolo, Calabarzon

Overview

Minimum Hourly Rate $3

I am a highly-skilled in Appointment Setting, Customer Service, Sales, Team management, Goal Planning, and I can motivate people to lead on their success. I am Goal oriented person, I can handle pressure.

One of my best attitude is having a positive outlook in life and keep moving forward.

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Skills (10)

Tested
English
English Speaking Test
My Score
avg
Passed
English Spelling
English Spelling Test (U.S. Version)
My Score
avg
Passed
Translation English Tagalog
Sales
Call Center Skills
Customer Service (Call center env.)
My Score
avg
Passed
Computer Skills
Customer Service
Microsoft Excel
Microsoft Outlook
Management Skills

Service Description

Support and provide superior service via phones, e-mails and faxes as a receiver and caller
Use questioning and listening skills that support effective telephone communication.
Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
Understand the impact of attitude in handling calls professionally
Effectively deal with job stress, angry callers, and upset customers
Use the most appropriate way to communicate with different behavior types on the telephone.
Apply the elements of building positive rapport with different types of customers over the phone.
Apply the proper telephone etiquette to satisfy various customer situations.
Apply appropriate actions to effectively control a telephone call.
Identify voice skills and how to enhance a good telephone presentation.
Meets commitments to customers
Other duties as assigned.
Display Time flexibility towards shifts as per work floor requirements

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Employment

INFINITY GLOBAL CONTACT SOLUTIONS
TEAM MANAGER
2013 - 2015
Fusion BPO Services Inc
Team Leader
2012 - 2013
To manage and motivate the Outbound team Manage sales targets and manage staff accordingly Conduct daily analysis of sales statistics and implement changes/actions to improve results Act...
Intervoice Techologies Inc.
Confirmation Officer
2008 - 2012
* Telemarketing experience in setting an appointment. * Good team player and Multitasking capabilities. * Proven initiative and ability to work with minimal supervision. * Excellent organizational...

Education

University of Rizal
Bachelor of Science in Hotel and Restaurant Mngt
2000 - 2004
Overview  |  Job History  |  Resume/C.V.

Keywords

My Snapshot
2
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
jhoyz08
Type
Individual
Member Since
March 2013
Elance URL
Verifications
0
Rejoice P. | Elance

Rejoice P.