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JEANETTE L. | Elance
 
176985602337900
Last Sign-in: Jun 21, 2014

JEANETTE L.

Love Work
   Switzerland
BERN

Overview

I have several years of experience working in an international contact center dealing with international internal and external clients. My long term experience in the service industry has taught me not only to meet customer expectation but to always aim to exceed them. I know that making customers satisfied and happy will ensure that they remain loyal to the company.

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Skills (5)

Tested

Service Description


I understand the importance of promoting positive customer experience because the growth of the company is a direct result of the quality of customer service experience they had. I have been the head of the quality department thus I have a deeper insight on how to handle all types of calls as well as interacting with various kinds of customers.
I am proficient with MS Office Applications (MS Word, Outlook, Excel, Powerpoint) and internet savvy. I am squared away with administrative and clerical tasks which I do in a daily basis in my previous position.
Since beginning my working career I have gained many skills in the area of customer service and feel that I would be a valuable asset to your organization.


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Employment

BPO
Quality Ambassador
2007 - 2009
Manage Quality Calibration Index (QCI) - Ensure that all key indicators for quality measurements are met, based on a national scale. Quality Monitoring, Surveys & Coaching - Ensure effective...
BPO
Internal Monitoring Specialist
2005 - 2007
Utilize KEYS reporting to identify strengths and opportunities within each segment Monitor Representatives to ensure adherence to call handling expectations Facilitate meetings with Managers and...
BPO
CUSTOMER SERVICE REPRESENTATIVE
2004 - 2005
Serves as an inbound customer service representative for MCI, a telecommunications company based in the USA. Serves as frontline first level representative that caters to almost every type of...
Overview  |  Job History  |  Resume/C.V.

Keywords

customer service
administrative assistant
office clerk
quality assurance
email support
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Identity
Username
jhyn21
Type
Individual
Member Since
March 2010
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JEANETTE L. | Elance

JEANETTE L.