I have a broad experience in Business-to-Business (B2B) and Customer Service field and I have the ability to deliver friendly and courteous service as well as knowledge of presenting a positive impression. My experience has enabled me to understand and manage relevant Administrative Work efficiently with minimum or no supervision.
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My experience in both industries has taught me how to meet and exceed each customer's expectations with service that sells. I deal effectively with customers of different backgrounds, respond to concerns and...
I am interested in seeking opportunities in field of Admin Support, Virtual Assistant, Data Entry, Order Processing & Management, Internet Research, Email Handling, and Phone support.
For my employment history, I worked as an Inbound Sales Representative for VONAGE, a telecommunications company based in the USA that specializes in VOIP. I have also worked as a Customer Support Specialist for EXPEDIA-Hotels.com, an online US travel service provider, for more than 2 years. Most of my tasks include hotel reservation, cancellation/changes on itineraries, handling of billing issues, and handling customer complaints.
Recently, I worked as an Order Entry Specialist for EMERSON ELECTRIC, a US Fortune 500 Company that was outsourced here in the Philippines as EMERSON Electric Asia LTD. As part of our everyday tasks, I deal with everyday Business to Business transactions. I demonstrate complete order accuracy, provide timely response to order inquiry, assure orders are entered properly, and assure all order details are accurate and in conformance with the customer needs. I make solid independent decisions regarding management of customer orders that make good, ethical business sense for the company and to meet customer satisfaction goals.
Also because of my broad Business-to-Business (B2B) experience, it allowed me to acquire and maintain loyal repeat business. My business skills, attention to detail, and general aptitude all have served me in my previous endeavors which have...
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Customer Support Specialist
2010 - 2012
I worked as a Customer Support Specialist for an online US travel service provider for more than 2 years. We do hotel reservations and we also assist customers regarding changes or cancellations on...