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JJ Ink | Elance
 
176985602337900
Last Sign-in: Apr 17, 2014

JJ Ink

Pleasantly professional. Always on time.
   Canada
  |   Hensall, Ontario
  |  11:12 pm Local Time

Overview

High quality work. Great communication. Fast turnaround.

My name is Jennifer and I am the sole proprietor of JJ Ink.

In 2009, I earned my degree in Professional Communications from Royal Roads University in Victoria, BC, Canada and started my writing career. I have created document style guides, standard operating procedures (SOPs), privacy impact assessments, and more.

Prior to obtaining my degree, I held supervisory positions in a variety of departments at luxury-brand resorts. In these roles I gravitated toward writing projects such...

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Apr 16, 2014|Creative Writing|$0|Working
Oct 3, 2013|Editing & Proofreading|$4,123|Working
Aug 3, 2013|Technical Writing|$356|Completed
|
5.0
Jul 30, 2013|Technical Writing|$386|Completed
|
3.9

View All »

Portfolio

I worked with an SME to update the content of this standard. The purpose was to comply...
I created the layout and wrote the procedures based on the needs of my client,...
I updated this software user guide with revisions from the previous version and I...
I edited and formatted this document for which outlines changes from the previous...
When I started this project, I looked at examples of other privacy policies and found...
I wrote this policy for the LooseLetters.ca website to identify the business practices...
I wrote this short essay to accompany an application to the Ontario Heritage Trust to...

Skills (10)

Tested
Technical Writing
User Guides
Business Writing
Editing
English Spelling
English Grammar
English Punctuation
Microsoft Word
Microsoft Excel
Creative Writing

Service Description

A few personal notes:
* I only like to do things that I do well. (You can see a list of some things I am good at below.) I will only bid on a project when I know I can complete it on time and with a high level of quality.
* I am not embarrassed to admit I am a perfectionist. If I were hiring someone, I would want that person to strive for perfection too.
* I am critical of customer service. As a perfectionist, you will always receive timely communication and excellent results.
* My mother and I are the most honest people I know. I will accurately record the time I spend working on your project because I like to sleep peacefully at night.

Areas of Interest and Skill:

Plain Language
If your employees and members of your Executive Team struggle to make sense of your operational policies and procedures, I can help. I will translate technical jargon and convoluted sentences to simple, plain language so your message is clear within your organization and to your clients.

Government-Speak Translation
Government materials are often riddled with big words and circular references. I can help you understand what you need to know and work with you to ensure your materials satisfy the law of the land.

Style Guides
A style guide is a worthwhile tool to help you ensure all documentation from your organization is presented in a unified and professional manner.
Scenario 1:
You already have a style guide but it is not consistently applied by your employees. I will reformat your...

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Employment

LooseLetters.ca
Writer and Online Sales Coordinator (contract)
2010 - Present
LooseLetters.ca makes adorable wooden name signs that are popular gifts for kids. This business is based in my hometown in rural southwestern Ontario. The business owner, Michael, travels with his...
MAXIMUS Canada Services Inc.
Writer (contract)
2012 - 2012
MAXIMUS administers health care programs to residents on behalf of provincial and state governments. I worked with subject matter experts at the commencement of a new project takeover to write a...
FortisBC
Writer (contract)
2010 - 2011
FortisBC is an electric power and natural gas distribution company in the province of British Columbia, Canada. I worked with a Health & Safety Coordinator in the Okanagan-Similkameen region to...
Catalyst Healthcare Ltd.
Writer (contract)
2009 - 2011
Software created by Catalyst helps nurses ensure a patient receives the correct medication at the correct time. I reformatted software user manuals and training materials to conform with the...
The Ritz-Carlton Grand Cayman
Spa Front Desk Supervisor
2007 - 2008
It was my responsibility to ensure positive guest experiences in the spa reception area for La Prairie's signature Silver Rain Spa. While I was in this role, the spa team earned AAA 5 Diamond...
The Ritz-Carlton Grand Cayman
Spa Group Event Coordinator
2005 - 2007
I designed spa packages for conference groups and worked with meeting planners to schedule appointments and fulfill service requests. Proudly, we scored 95% overall satisfaction as rated by meeting...
Intrawest Blue Mountain Resort
Compensation Administrator & Analyst
2004 - 2005
Blue Mountain has over 1800 employees during peak season. I created its first resort-wide wage structure to streamline pay levels and reward employees based on performance and tenure. To create...
Intrawest Blue Mountain Resort
Reservations Supervisor
2002 - 2004
Banff Rocky Mountain Resort
Reservations Supervisor
2001 - 2002
Fairmont Jasper Park Lodge
Front Office Operator
2000 - 2000

Education

Okanagan College Continuing Studies
Format Your Manuscript with Word 2007
- 2011
Okanagan College Continuing Studies
Proofreading
- 2011
Royal Roads Universiry
B.A. Professional Communications
- 2009
University College of the Cariboo
Hotel and Resort Management Diploma
- 2001

Keywords

plain language
technical
policies
procedures
manual
handbook
style guide
format
grammar
spreadsheet
My Snapshot
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
6
1
241
Total
Milestones
Hours
Reviews
4.4
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
JJink
Type
Individual
Member Since
March 2013
Elance URL
Verifications
0
JJ Ink | Elance

JJ Ink