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Jacqueline L. | Elance
 
176985602337900
Last Sign-in: Jul 27, 2013

Jacqueline L.

Researcher, Writer, Adult Educator
   Canada
  |   Niagara Falls, ON

Verified Freelancer

Jacqueline L.'s identity has been verified.  Learn More

Overview

Minimum Hourly Rate $33

My professional and volunteer experiences have provided me with a vast skill set. Customer Service has always been a focus where providing information to internal and external customers, the public at large and various business sectors was key.
I work to research information that evaluates situations, products and results with a 360 degree perception.
I am resolution focused and have received recognition for 100% customer service rating.

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Mar 21, 2013|Creative Writing|Private|Completed
Mar 19, 2013|Article Writing|Private|Completed

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Skills (10)

Tested
Customer Service
Customer Service Test
My Score
avg
Content Writing
Project Management
Public Relations
Report Writing
Email
Email Etiquette Certification
My Score
avg
Passed
Resume Writing
Time Management
Event Planning
Sales

Service Description

Accomplishments

Management / Administration
As Development office coordinator, streamlined processes for membership coordination and tracking ensuring membership fees were collected efficiently.
Managed production floor of 200 representatives ensuring targets for proficient service were reached and resulted in above average percentages.
Established the first information and lending library specific to learning disabilities in the region providing information to parents, teachers and newly diagnosed young adults.
As Chair of Niagara Crime Stoppers created an effective working Board of Directors by inviting subject specialists to participate leading to the winning of Provincial conference.
Completed a successful bid proposal to host the annual provincial conference for Crime Stoppers.
Delivered Superior customer service to membership rewarded by a continued increase in annual retention of 80%.
Received 100% customer satisfaction rating.

Project / Program Coordination
Coordinated annual regional business show providing exhibitors with an increase in show attendance of 60%.
As placement coordinator for women in non-traditional trades, matched newly graduated skilled workers with employers with a 98% success rate.
Developed a winter program devised to improve perceptual handicaps, gross and fine motor skills and dyslexia; a program recognized by the Niagara school boards as a substantial contribution to the community.
Coordinated monthly networking...

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Employment

Willowbank School of Restoration Arts
Development Office Coordinator
2010 - 2011
SITEL Canada
Manager
2000 - 2005
Blue Skyes
Owner
1999 - 2000
Celestial Sales
Representative
1998 - 1999
Niagara College
Placement Officer
1995 - 1997
Mainstay Training and Development
Representative
1995 - 1997
Chamber of Commerce
Membership Director
1989 - 1995
Blaney McMurtry Stapells
Legal Secretary
1987 - 1988

Education

Brock University
Bachelor of Arts in Adult Education
2010 - 2012
Brock University
Bachelor of Visual Arts
2005 - 2010

Keywords

My Snapshot
Elance Level
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  • 12 months
  • Lifetime
Jobs
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0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Private
Private
Total
Per Client
Identity
Username
JJLawson
Type
Individual
Member Since
December 2012
Elance URL
Verifications
0
Jacqueline L. | Elance

Jacqueline L.