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Jonna Mae Martinez | Elance
 
176985602337900
Last Sign-in: Aug 26, 2014

Jonna Mae Martinez

Sharp on details, keen on deadlines.
   Philippines
  |   Quezon City, National Capital Region

Overview

Minimum Hourly Rate $5

My 5 years of experience in Customer Service has developed my skills both in communication and multi-tasking. I may not have experience in Elance but I am profiled as a subject matter expert in the call center that I am working for.

In fact, I have just been sent to New Zealand on February, 2014 for some product testing and process interaction and have received excellent feedback from both my employer and the clients abroad.

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Portfolio

Served as a Technical Support Representative
http://uverseonline.att.net/
Served as a Customer Service Representative both via phone and email.
http://www.telecom.co.nz

Skills (10)

Tested
U.S. English Basic Skills Test
My Score
avg
Passed

Service Description

Offer great value typing and data entry jobs. I have been a consistent top performer in the company i work with. I have excelled in the Call Center industry for 5 years. I am very knowledgeable in Microsoft Office, can perform 45 wpm, and have good English Communication skills, both oral and written.

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Employment

Telecom New Zealand
Customer Service Representative
2010 - 2014
-Answers inquiries by clarifying desired information; researching, locating, and providing information. -Resolves problems by clarifying issues; researching and providing troubleshooting steps, and...
AT&T Uverse
Technical Support Representative
2009 - 2010
-Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more. -Gather customerís information and determine the issue by...

Education

Ramon Magsaysay Technological University
Bachelor of Science in Tourism
2005 - 2009
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

virtual assistant
customer service
chat support
email handling
My Snapshot
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Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
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Identity
Username
Jmartinez17
Type
Individual
Member Since
July 2013
Elance URL
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Jonna Mae Martinez | Elance

Jonna Mae Martinez